Customer Enquiries

Thanks for getting in touch! Yes if the ground is sufficiently hard, each column has a footplate, however, I recommend putting a stone or concrete base under each column too. Guys from the Flatpack Assembly Services can build this perfectly. See link: www.flatpackassemblyservices.com/au

Hi, and thank you for your query about one of our deals. We have 2 models of pergola, 3mx4m wall-mounted pergolas https://cosydeals.com.au/products/4m-wall-mounted-pergola-4 and 3mx4m Aluminium Louver Pergolas https://cosydeals.com.au/products/aluminium-pergola-gazebo-3x4m-6 Unfortunately, all pergolas come in only 3 colours white, black and grey. We hope this helps!

Thank you for your question about the deal you selected. Each deal that we put up, stays up until we have collected the minimum to place an order with the manufacturer. Once that deal has been filled and subsequently closed, we charge your account at this point, and not before. Deals are usually open for 2-4 weeks depending on demand. Approx 2-3 days before we close the deal, we will email you to remind you so that you are able to make the funds accessible, so don't worry about missing it. Cosy Deals Support team.

Thanks for getting in touch! Motor max: 15 H.P. The maximum carrying capacity of a 2 person inflatable boat is 727 kg. Allowed passengers: 4 adults+ 1 child. It features a U-shaped frame with 3 chambers construction. See link below: https://cosydeals.com.au/products/fishing-inflatable-boat-with-aluminum-bottom Good luck and wishing you many, many great bargain purchases! Cosy Deals support team.

Thanks for reaching out to us! https://cosydeals.com.au/products/single-seater-fishing-kayak-3-5m-dreamcatcher - Max Load:180KG https://cosydeals.com.au/products/double-fishing-kayak - Max load: 220kg https://cosydeals.com.au/products/double-seater-fishing-kayak-oceanshore - max load:220kg https://cosydeals.com.au/products/single-fishing-kayak - max capacity:150Kg Support team.

I welcome you and thank you for contacting the support service.We offer factory-made pergolas only. We have only standard sizes. Wall-mounted pergolas: W:3mL:3.05m, W:3mL:4.25m, W:3mL:5.45m, W:3.5mL:3.05m, W:3.5mL:4.25m, W:3.5mL:5.45m, W:4mL:3.05m, W:4mL:4.25m, W:4mL:5.45m, Louvered pergolas: 3.03m3.03m, 3.03m4.02m, 4.02m4.02m, Although we recommend that you have your pergola professionally installed, some DIYers prefer to do it themselves. If you are not experienced with this type of structure, please do not try it out. For Installation, I recommend the Flatpack Assembly Services. They are friendly, professional guys and have branches all over Australia. Visit their website: www.flatpackassemblyservices.com/au/ See detail here: https://cosydeals.com.au/catalogs/aluminium-pergola-gazebo Support team.

Thanks for reaching out to us! Firstly, let me assure you we select only the best for our customers. To get such a low price with no additional fees, no cut for the wholesaler or the retailer, no storage, no security guards, no shops, no shop staff, no rent to pay. So we don't have any to view unfortunately, they come direct to you from the manufacturer. All I could suggest is you can view those products at retailers in-stores and compare our prices additionally. Best regards, Cosy Deals Support team.

I welcome you and thank you for contacting the support service.We offer factory-made pergolas only. We have only standard sizes.4m width wall-mounted pergola has a maximum 5.45m length. Best regards, Cosy Deals Support Team.

Thanks for reaching out to us!Unfortunately, you can't. We manage to keep our prices low because we don't rent storage, and we send items directly to your door immediately after custom clearing on entering the country.How it works see link below:https://cosydeals.com.au/how-it-worksI hope that helps!Best regards,Support team.

Thanks for reaching out to us!Yes of course we can!Do you realise we do not hold the products directly, we are a pre-order community.That is to say, we collect bulk orders and order them direct from the factory and have them shipped,so it should take 2 months in total.If you are interested, email me at support@cosydeals.com.auBest regards, Support team.

Thanks for reaching out to us!We offer incredible prices because we work pre-ordering only.With the entire process taking about three months, absolute unbelievable savings are your reward for having patience! The typical production term is 15 - 30 days. The pergolas supplier has 90 days of production time. We have a longer delivery time on this product only. Many customers from around the world want those high-quality pergolas. The factory is overloaded.See How It Works page: https://cosydeals.com.au/how-it-works Best regards,Support team.

Hello, XXXXXThanks for getting in touch!This pergola is a non-permanent structure, with installation taking 3-4 hours.The pergola has a weight of approx 100 kg.Without the anchor bolts in place, four people can move the pergola easily.Please check local laws and council recommendations regarding approval for construction.Best regards,Support team.

Thanks for getting in touch!Our company will be happy to deliver the pergola to you,for Installation I recommend the Flatpack Assembly Services.They are friendly, professional guys and have branches all over Australia.Visit their website:www.flatpackassemblyservices.com/au/Please feel free to ask me any questions.Support team.

Hi, XXXXX.Thanks for getting in touch!We can deliver Double Kayak to postcode 3215 VIC.Delivery cost will be about:380x85x35cm - 1 pack, 33.0 kg delivery cost ~ $202.Get a 10% discount for 6 months if you join our community before the end of October! Support team.

Thanks for reaching out to us! We offer incredible prices because we work pre-ordering only. With the entire process taking about three months, absolute unbelievable savings are your reward for having patience! The typical production term is 15 - 30 days. The pergolas supplier has 90 days of production time. We have a longer delivery time on this product only. Many customers from around the world want those high-quality pergolas. The factory is overloaded. See How It Works page: https://cosydeals.com.au/how-it-works Best regards, Support team.

Thanks for reaching out to us! We think you wrote about wall mounted pergolas. For width 3.5 m. The tall of the free-standing side is fixed: 2.10m; The tall of the attached side can be changed: 2.50 - 2.70 m; For width 3.5 m The tall of the free-standing side is fixed: 2.10 m; The tall of the attached side can be changed: 2.50 - 3.00 m; Best regards, Support team.

I welcome you and thank you for contacting the support service. This pergola is a semi-permanent structure. To make a permanent structure you need to make the concrete base and fasten it with anchor bolts (not included) through special holes which are provided. The canopy with crossbeams can even withstand snow loads (up to 15 cm of dry snow). The high-strength aluminium alloy profile, its wind resistance meets Grade 5 of EN13659 standard. To save the pergola from wind move the louvers in the OPEN position when the pergola is not in use. Rustproof: it is acid and alkali resistant and will not be rusted by rain. Rain-resistant: can reach 60 L/h/M2 and meets ISO5912 standard. Pergola with the roof is distinguished by high-quality moisture insulation. The type of seal corresponds to the stormwater resistance class. Another advantage of this outdoor gazebo is the drainage system, which is already built into the columns. Precipitation flows down through special holes that arent even visible at first glance. Such an engineering move does not spoil the aesthetics of the pergola, but rather prolong its service life. All fasteners are made of stainless steel, so they have a practically unlimited service life. Wont rust or other natural damage. Its fully protected. Get a 10% discount for 6 months if you join our community before the end of October! Support team.

Hi, XXXXX.We apologize for the long delay in responding. Your email was received via direct email, not through the contact form. Two metal covers are included in the bundle of the Pizza oven. See attached images. Best regards, CosyDeals support team.

I welcome you and thank you for contacting the support service.We offer factory-made pergolas only. We have only standard sizes. Wall-mounted pergolas:W:3.5mL:3.05mW:3.5mL:4.25mW:3.5mL:5.45mW:4mL:3.05mW:4mL:4.25mW:4mL:5.45mLouvered pergolas:3.03m3.03m3.03m4.02m4.02m4.02mSupport team.

You're welcome!

Thank you for your enquiry.How we are working. We collect orders free of charge.Payment for the goods will occur only after we have collected the proper number of units of the goods. We ask the members of the buying group to enter the payment card number as a sign of the seriousness of the purchase intent, but payment will only take place before the container leaves the manufacturer's factory and travels to Australia. If you do not have the opportunity to place an order as provided by our Terms and Conditions, we can, as an exception, give you the bank details of our company before the container sets off and you can pay for the goods through the bank transfer later. Regards, Support Team.

Hi XXXXX!Our company will be happy to deliver the pergola to you,for Installation I recommend the Flatpack Assembly Services.They are friendly, professional guys and have branches all over Australia.Visit their website:www.flatpackassemblyservices.com/au/Please feel free to ask me any questions.

Thanks for your enquiry.We updated delivery time information on our website. Now everyone sees dispatched day from Sydney to a client each product.Here you can read more information How it works:cosydeals.com.au/how-it-works

I welcome you and thank you for contacting the support service. Delivery cost depends on the weight and size of the item. To find out the cost of delivery, please take the next few steps: 1. Go to product page 2. Input the delivery address postcode in the form placed below the price of item 3. Click the GET DELIVERY COST button. The system will calculate the shipping cost. We are happy to gift you a 10% discount on all purchases until the end of the year. Support team.

I welcome you and thank you for contacting the support service. Delivery cost depends on the weight and size of the item. To find out the cost of delivery, please take the next few steps: 1. Go to product page 2. Input the delivery address postcode in the form placed below the price of item 3. Click the GET DELIVERY COST button. The system will calculate the shipping cost. We are happy to gift you a 10% discount on all purchases until the end of the year. Support team.