Frequently Asked Questions
If you haven't found an answer here or have any questions about our products or about us don’t hesitate to ask! Contact us. We are happy to help.
About Cosy Deals
What is Cosy Deals?
Cosy Deals
host an internet platform and community of buyers where you can buy what you want, without paying retail prices.
All you need to do is pre-order. We then place the order with the factory, who make the products which we then send directly to you.
This means we can negotiate the best bulk-buying discounts to unlock prices that are as close as possible to the factory cost price.
We worked out how to streamline the business processes from factories to customers. That's how we created Cosy Deals.
This means we can negotiate the best bulk-buying discounts to unlock prices that are as close as possible to the factory cost price.
We worked out how to streamline the business processes from factories to customers. That's how we created Cosy Deals.
How does it work?
There are always middlemen, agents and retailers involved in producing and delivering what you buy.
Not with us. We believe that they are both unnecessary and expensive.
In a nutshell; if you’re willing to be patient, you can save a LOT of money – and we make it easy!
So what do I do?
Note:
If the deal isn’t closed yet no money will be taken until the deal closes. We’ll notify you via email a few days before charging to ensure you're prepared.
If delivery is within 7 days or from an incoming container payment is taken immediately.
In a nutshell; if you’re willing to be patient, you can save a LOT of money – and we make it easy!
So what do I do?
First, find a deal you love on our website.
Then compare prices with other retailers – you won’t believe your eyes when you see how much you’ll save by ordering with us.
Place your pre-order through our website, enter your payment method, delivery address and phone number money will not be taken from your account until the deal is full.
Each deal is available for up to 30 days – sometimes they sell out quicker!
At the end of the 30 days, when the deal is full, we will place the order with the factory, and your credit/debit card will be charged.
Once your product is made, they'll ship the container to us and we'll deliver your item(s) straight to your front door.
We guarantee each product and we’re always here for you if something were to go wrong.
Note:
If the deal isn’t closed yet no money will be taken until the deal closes. We’ll notify you via email a few days before charging to ensure you're prepared.
If delivery is within 7 days or from an incoming container payment is taken immediately.
How are Cosy Deals prices so low?
Our prices are low because we’ve cut out the middleman.
By using a pre-order system, we collect orders until we reach the factory’s minimum quantity, which allows us to make bulk purchases at low prices.
Thanks to this, we skip warehousing and extra overheads like showrooms and more, letting us pass those savings directly to you.
Our cost-effective shipping methods are also a key factor in keeping our prices low. While they sometimes result in short delays, these methods are responsible for up to 30% of your savings — good things come to those who wait, don’t you think?
You can learn more about our methods here.
By using a pre-order system, we collect orders until we reach the factory’s minimum quantity, which allows us to make bulk purchases at low prices.
Thanks to this, we skip warehousing and extra overheads like showrooms and more, letting us pass those savings directly to you.
Our cost-effective shipping methods are also a key factor in keeping our prices low. While they sometimes result in short delays, these methods are responsible for up to 30% of your savings — good things come to those who wait, don’t you think?
You can learn more about our methods here.
How do you choose products?
Our Commercial Director, Lina, personally selects our products to ensure they meet your needs. She listens to customer feedback, tracks trends, and focuses on finding modern, affordable solutions. Lina visits international exhibitions and factories, carefully comparing products from multiple manufacturers to choose the best options. Many products are rejected if they don’t meet our expectations or standards.
All of the products we offer comply with Australian safety standards, so you can shop with confidence.
If you’d like to learn more about how we pick our products, check out our blog post here.
All of the products we offer comply with Australian safety standards, so you can shop with confidence.
If you’d like to learn more about how we pick our products, check out our blog post here.
Where are you located? Do you have a showroom?
We’re based in Sydney, but we don’t have a showroom.
Why? We operate exclusively online to keep our overheads low and maintain our competitive pricing!
While we have detailed product descriptions on our website, we know it’s always nice to see our products in real-life settings.
So, if you’d like a closer look, you can find recent photo reviews on our website or Facebook profile.
You can also read about experiences from our happy customers on Trustpilot.
Any other questions? Contact our support team — we’re always here to help!
Why? We operate exclusively online to keep our overheads low and maintain our competitive pricing!
While we have detailed product descriptions on our website, we know it’s always nice to see our products in real-life settings.
So, if you’d like a closer look, you can find recent photo reviews on our website or Facebook profile.
You can also read about experiences from our happy customers on Trustpilot.
Any other questions? Contact our support team — we’re always here to help!
Do you offer custom pergola sizes?
Custom sizing would increase manufacturing costs and, ultimately, the final price, so we keep costs low by offering standard factory sizes only.
But we’ve chosen a range of versatile sizes and shapes that work in most situations.
So, if you’re looking for a particular size, let us know, and we’ll recommend the closest fit from our selection.
But we’ve chosen a range of versatile sizes and shapes that work in most situations.
So, if you’re looking for a particular size, let us know, and we’ll recommend the closest fit from our selection.
Payment & Deals
When will I be charged after placing my order?
We don’t store your credit card details – all payment information is encrypted and securely processed through the Stripe payment platform.
You will only be charged after the minimum quantity has been met – either on day 30 or sooner if the product is in high demand. If the deal isn’t closed yet, no money will be taken until the deal closes, and we’ll notify you via email a few days before charging to ensure you're prepared.
If the minimum quantity is not met within the 30 days, the deal will not go through, and there will be no charge to your credit card.
For orders with delivery within 7 days or from an incoming container, payment will be taken immediately.
You will only be charged after the minimum quantity has been met – either on day 30 or sooner if the product is in high demand. If the deal isn’t closed yet, no money will be taken until the deal closes, and we’ll notify you via email a few days before charging to ensure you're prepared.
If the minimum quantity is not met within the 30 days, the deal will not go through, and there will be no charge to your credit card.
For orders with delivery within 7 days or from an incoming container, payment will be taken immediately.
What cards are accepted for payment?
We accept all major credit and debit cards, including Visa, MasterCard, Maestro and other bank cards accepted by Stripe.
We don’t accept PayPal as it doesn’t support our payment model, where we charge only after a deal is closed. Stripe allows us to securely process payments in a way that aligns with our model, ensuring transparency for our customers.
Prefer to pay by bank transfer?
Reach out to us at 04 800 12315 or ua.moc.slaedysoc@troppus , and we’ll issue an invoice for you.
We don’t accept PayPal as it doesn’t support our payment model, where we charge only after a deal is closed. Stripe allows us to securely process payments in a way that aligns with our model, ensuring transparency for our customers.
Prefer to pay by bank transfer?
Reach out to us at 04 800 12315 or ua.moc.slaedysoc@troppus , and we’ll issue an invoice for you.
What if my payment fails?
If your payment fails, don’t sweat it! We will send you an email to let you know the issue and afterwards you have 48 hours to follow the instructions attached and re-submit your payment details. If you are unable to do so within the 48 hours, the deal will continue without you and you will unfortunately have to wait for the next one.
I missed a deal, can you add my order after it has closed?
Unfortunately, no.
However no need to panic! We re-run deals often and even have a “COMING SOON” section where you can search and add the item you missed to your Wishlist. Next time, we’ll send you an email letting you know that the deal is available, so you won’t miss out a second time!
The deal I pre-ordered didn’t go through… What now?
It’s disappointing when a deal doesn’t go through, both for you the customer but also for us – we spend a lot of time and energy getting a product to that stage. Unfortunately, if there aren’t enough customers interested, there’s nothing we can do to change that.
Since we never charge your credit card unless a deal succeeds, you never paid anything so no need to check your account or request a refund.
Sometimes the product will be listed in our section “COMING SOON” with a “Returning soon” badge, so if you’re still interested, you can add the product to your Wishlist, and we will notify you if and when the deal is available.
You can help us to ensure that a deal will go through by telling your friends and family to buy it too. Share it on social media, tell your community, anything to spread the word and get more people logging on to buy that product. The more people that buy, the more likely the deal is to succeed!
Since we never charge your credit card unless a deal succeeds, you never paid anything so no need to check your account or request a refund.
Sometimes the product will be listed in our section “COMING SOON” with a “Returning soon” badge, so if you’re still interested, you can add the product to your Wishlist, and we will notify you if and when the deal is available.
You can help us to ensure that a deal will go through by telling your friends and family to buy it too. Share it on social media, tell your community, anything to spread the word and get more people logging on to buy that product. The more people that buy, the more likely the deal is to succeed!
Delivery
When should I expect my delivery?
For all deliveries, couriers will typically leave the package in a safe location if no one is available to receive it. On the day of delivery, you can usually expect a call or SMS from the courier with timing details. Please note that the courier company reserves the right to charge an additional fee for any failed delivery attempts that require rescheduling. We will send you the tracking number as soon as it becomes available so you can monitor your delivery.
How much are the delivery fees?
We provide free delivery directly from the manufacturer to your door in the metro areas of NSW, QLD, VIC, and SA.
For deliveries to WA, NT, and TAS, a partial shipping fee is charged. This fee is determined by the number of boxes in your order.
To check delivery costs, simply enter your postcode in the open form on any product page.
You can also view your delivery charge during the checkout process. It will be automatically calculated after you choose your address from our dropdown menu.
If you have trouble getting the system to accept your address, make sure you are not using any auto-fill options. Instead, use the Google Maps dropdown menu to select your address.
For any further assistance, please email ua.moc.slaedysoc@troppus
For deliveries to WA, NT, and TAS, a partial shipping fee is charged. This fee is determined by the number of boxes in your order.
To check delivery costs, simply enter your postcode in the open form on any product page.
You can also view your delivery charge during the checkout process. It will be automatically calculated after you choose your address from our dropdown menu.
If you have trouble getting the system to accept your address, make sure you are not using any auto-fill options. Instead, use the Google Maps dropdown menu to select your address.
For any further assistance, please email ua.moc.slaedysoc@troppus
Can I pick up/collect my product?
Yes, you can collect your product from our partner warehouses in each state. To help us keep prices low, we ask that you pick it up as soon as possible after it arrives to avoid additional storage costs.
For more details, contact us at
ua.moc.slaedysoc@troppus
Do you deliver to ground floors only?
Unless you have a working lift that is large enough to accommodate your package, due to health and safety reasons we can only deliver to a ground floor.
The decision is completely up to the courier company.
The decision is completely up to the courier company.
Can you combine shipping?
Unfortunately, no. This is due to the various arrival dates of our deals since we don’t have a warehouse – in order to keep costs down – all items must be shipped as soon as they arrive in the country.
My address changed. What do I do?
If you’ve placed an order to your old address, contact our customer support team
ua.moc.slaedysoc@troppus
and we will phone you to update the delivery address for you.
If you don’t have any pending orders, new information will be updated automatically when you input new information in checkout form to create a new order.
If you don’t have any pending orders, new information will be updated automatically when you input new information in checkout form to create a new order.
Can I change the delivery address after placing an order?
If you need to change the delivery address, please contact our customer service 04 800 12315 or email support@cosydeals.com.au as soon as possible. We will try to accommodate your changes if the order has not yet been dispatched.
Order Tracking & Issues
Where’s my Order?
All you have to do to track your order is log on to your account. Go to “Account”, then “Profile” and click “Purchases” tab. This will allow you to see full information of order. Under the link “Show schedule” is where all the important dates of your order are. This will allow you to see the estimated arrival date of your product as well as which stage of the process your product is in while on its way to you.
You will also receive email updates as soon as your item ships from the manufacturer and when it is about to be delivered to your doorstep. Those emails will be sent to the email address linked to your account.
All updates are available to you at any time under "Account” then "Profile" and then “Notifications.”
You will also receive email updates as soon as your item ships from the manufacturer and when it is about to be delivered to your doorstep. Those emails will be sent to the email address linked to your account.
All updates are available to you at any time under "Account” then "Profile" and then “Notifications.”
How can I track my order?
You can track the status of your order by logging into your account on our website. This will allow you to see the current status of your order processing and delivery.
What should I do if my item is not delivered on time?
If your item has not been delivered within the specified time frame, please contact our customer service to investigate the delay and receive further instructions.
I’m having trouble creating an account or logging in.
If you are having issues trying to create an account, sometimes it’s because you’ve already made an account with that email address. Try clicking on “Forgot Password” to check and see if you get a reset password link. If you forgot your password, click on our “Forgot Password” button and we will send an email with a link to reset your password to the email address linked to your account. For any other problems, please email to
ua.moc.slaedysoc@troppus
and someone from our customer service team will be more than happy to help you! Make sure to choose an email address you will remember when creating your account – you’ll need it to log in and it’s our only way to contact you.
What if something goes wrong?
We have a dedicated customer support team ready to help you with any problem or question you might have. Feel free to contact us at
04 800 12315
or via email at
ua.moc.slaedysoc@troppus
In addition to the Competition and Consumer Act from 2010, every product you purchase from us is guaranteed for one year.
We insure all import and internal shipping to protect from losses.
Basically, you have nothing to worry about!
In addition to the Competition and Consumer Act from 2010, every product you purchase from us is guaranteed for one year.
We insure all import and internal shipping to protect from losses.
Basically, you have nothing to worry about!
Are your products guaranteed?
Yes! In addition to the Competition and Consumer Act from 2010, every product you purchase from us is guaranteed for one year. We are also available to help you find spare or replacement parts within a reasonable timeframe after your purchase. Any problem you may have, reach out to us and we will do our absolute best to help! Customer satisfaction is one of our top priorities.
Other Questions
Do you have anyone who can do the installation?
Our company will be happy to deliver the pergola to you, for Installation I recommend the Flatpack Assembly Services. They are friendly, professional guys and have branches all over Australia. Visit their website:
www.kitsetassemblyservices.com/australia/
What about bulk orders of a single item?
Please email
ua.moc.slaedysoc@troppus
What if I want another product that is not listed?
If you’re looking for something that you can’t find in
Cosy Deals
list, you can suggest a new product. Simply go to "Future Deals" and click either "Show Interest" or use the ‘Contact Us’ form in our ‘Help Menu’ and we’ll do our best to hunt it down. If enough of our other customers show an interest, then we can get to work importing it for you!
What are the emails I’m getting from you?
We send a variety of emails to keep you as informed as possible. Account emails are mandatory. They provide you with necessary information about your purchases (i.e. receipts and delivery notifications).
Wishlist emails notify you when the product is back in production. If you do not wish to receive these emails just remove the item from your wishlist.
Marketing emails are our way of sharing our newest exciting deals with you. If you feel like you’re getting too many emails, feel free to limit them to one email per week. To do so, click on the link at the bottom of the email to update your preferences. You can also unsubscribe completely by clicking the same link.
Unsubscribing will not affect account emails, so you’ll still get all of the necessary information regarding your order.
Wishlist emails notify you when the product is back in production. If you do not wish to receive these emails just remove the item from your wishlist.
Marketing emails are our way of sharing our newest exciting deals with you. If you feel like you’re getting too many emails, feel free to limit them to one email per week. To do so, click on the link at the bottom of the email to update your preferences. You can also unsubscribe completely by clicking the same link.
Unsubscribing will not affect account emails, so you’ll still get all of the necessary information regarding your order.
