Customer Enquiries

If you don't find the answer you're looking for here or have any questions about our products or company don’t hesitate to ask! Contact us. We are happy to help.

16 Jul 2024, ram...ton@ho...om: Im planning to purchase a king pergola 3 x6 ($4138) Just need a suggestion for drop screens for this pergola, how many do I need, how much all together and do I need to pay for delivery ( Drop screens), when they will be arrived at South Australia (5167)

Hi Rame, Thank you for your inquiry. For a 3x6 pergola, if you want to install drop screens all around, you will need six 3m drop screens: two on each of the 6m sides and one on each 3m side. Here is the link to the deal for the same delivery date: https://cosydeals.com.au/products/pergola-drop-screen-3-m-11 The delivery cost depends on the number of boxes we need to deliver. You can check the delivery price by adding all products to the cart and submitting your address. If you have any further questions or need additional assistance, please feel free to reach out. Best regards, Cosy Deals Support Team

16 Jul 2024, c...n@bi...om: Hi there Is there anywhere in Melbourne for me too see these pergolas. Im in mount Waverley . Cheers Colin

Hi Colin, Thank you for your inquiry. We don't have showrooms because our business model is designed to save you money by cutting out unnecessary costs. However, we provide detailed descriptions on our website, and you can see photos and reviews of our products on Trustpilot or Facebook. We have many satisfied clients in Melbourne, and one of them is Milhouse Canteen in Mordialloc. You can visit them to see our 4x6 pergola. If you have any further questions or need additional information, please feel free to reach out. Best regards,Cosy Deals Support Team

16 Jul 2024, vig...art@gm...om: Just enquiring what resistant is the 3x3 pergola. Do they have gutters and is the louvers water proof, please

Hello Vi Stuart, Thank you for your enquiry. Our 3x3 pergola is designed to resist winds up to 120kph. It includes a gutter system and PVC pipes that pass through all columns to drain water effectively. The louvres are waterproof and come with an additional rubber gasket to prevent any leaks through the roof. If you have any further questions or need additional information, please feel free to reach out. Best regards,Cosy Deals Support Team

15 Jul 2024, m...s@cibs...m.au: What is the price of the 4 x 4 with automatic or motorised louver in white Also cost of 4 x 3 with motorised lovers I would also like freight to Montrose near Hobart Tasmania 7010 I am a builder in Tasmania. Are you interested in an installer for your products? Thanks Marcus

Hi Marcus, Thank you for your inquiry. The price for a 4x4 motorised pergola with delivery to your postcode is $4967. The price for a 4x3 motorised pergola is $3445. Both of these options are available for delivery in September. If you need something sooner, we have a 4x4 white manual pergola in stock and a 3x4 manual pergola available for delivery in August. Here are links to both deals: https://cosydeals.com.au/products/queen-free-standing-pergola-4x4m-9 https://cosydeals.com.au/products/aluminium-pergola-gazebo-3x4m-6 You can check the price for delivery on the deal page by entering your postcode, or you can see the total price in the cart. We appreciate your interest in becoming an installer for our products. I will forward your request to our manager. Please let us know if you have any further questions or need additional assistance. Best regards, Cosy Deals Support Team

15 Jul 2024, cass...way1@gm...om: Hello, is it possible to customise your products at all? I'm after a 4 x 6 wall mounted polycarbonate gazebo. Is it possible to have an electric polycarbonate gazebo?

Hi Cassandra, Thank you for your inquiry. Unfortunately, we don't offer wall-mounted pergolas larger than 3x5. However, we do have a free-standing 4x6 pergola that can be installed close to your house. Please note that there will still be a gap between the pergola and the house. To find out more about this option, follow this link to the deal: https://cosydeals.com.au/products/queen-free-standing-polycarbonate-pergola-4x6m-7 If you have any further questions or need additional assistance, please feel free to reach out. Best regards, Cosy Deals Support Team

07 Jul 2024, da...75@ho...om: Can the 3x3 wall mount be modified to 3x2.9

Hi David, Thank you for your inquiry. We don't offer custom-size pergolas. However, the frame measurement of our 3x3 wall-mounted pergola is 2904mm x 2894mm. You can see more details in our installation guide. Here is the link to it: https://cosydeals.com.au/manual_wall_mounted_3X3-3X4-3X5.pdf If you have any further questions or need additional assistance, please let me know. Best regards, Cosy Deals Support Team

02 Jul 2024, wi...51@gm...om: Hi I was wondering if the 3mx3m gazebo is free standing and has louvred roof and is it available in white Regards Bill

Hi Bill, Thank you for your inquiry. Yes, we have a white 3x3 free-standing pergola with a louvred roof in stock right now. It can be delivered to you within two weeks. Follow this link to make a purchase: https://cosydeals.com.au/products/aluminium-pergola-gazebo-3x3m-5 If you have any further questions or need additional assistance, please feel free to reach out. Best regards, Cosy Deals Support Team

29 Jun 2024, stia...s100@gm...om: Do you have a 3 X 4 in white

Hi Stuart, Thank you for your inquiry. We have a black 3x4 pergola in stock which can be delivered within two weeks. Here is the link to purchase: https://cosydeals.com.au/products/aluminium-pergola-gazebo-3x4m-4 If you prefer a white one, we have a deal for delivery in August. Follow this link for more details: https://cosydeals.com.au/products/aluminium-pergola-gazebo-3x4m-6 Please let me know if you have any further questions or need additional assistance. Best regards, Cosy Deals Support Team

19 Jun 2024, wp...11@ho...om: Hi there I have purchased Aluminium Pergola Gazebo Electric 3x4m#4: 300 x 400 cm:Black Receipt Invoice #417783562 The order is not due for dispatch until August however I am currently in the process of getting a deck ready for this to be placed on and also getting a sub board installed. Could you please provide the electrical install requirements (if it comes with a lead and what amperage it is) and an installation manual showing the post dimensions and anchoring details. Thanks Wayne

Hi Wayne, Thank you for your purchase. Here is the link to the installation guide: https://cosydeals.com.au/manual_motorized_3x3-3x4_4x4.pdf For the wire connection guide follow this link: https://cosydeals.com.au/wire_connection_motorised_pergolas.pdf You can find there all the information for the proper installation. The base dimensions for your pergola are 3.004m x 4.044m. If you have any further questions or need additional assistance, please feel free to reach out. Best regards, Cosy Deals Support Team

18 Jun 2024, Dav...eth@ou...om: Hi Could you please send engineer drawings dimensions, wind rating etc. How soon could you deliver a 6mtr x 4mtr white manual pergola to Sydney? Regards David

Hi David, Thank you for your inquiry. Here is the link to the installation guide where you can find the dimensions and other specifications of the pergola: https://cosydeals.com.au/manual_4x6.pdf Our pergolas can withstand winds up to 88 kph in open areas, and about 100 kph when installed around the house. We have a 4x6 pergola deal available for fast delivery within a week in black and grey colours. You can find the deal here: https://cosydeals.com.au/products/queen-free-standing-pergola-4x6m-10 For the white colour, the deal will be opened soon, with delivery approximately in September. Please let us know if you have any further questions or need additional assistance. Best regards,Cosy Deals Support Team

17 Jun 2024, a...n@starl...om.au: Hi, I'm looking to purchase the following products: -FREE STANDING PERGOLA ELECTRIC - 400 x 600 cm - White x 2 QTY -FREE STANDING PERGOLA ELECTRIC - 300 x 600 cm - White x 2 QTY (Total 4 quantity) Please advise me of if any stock available now for delivery in Sydney Metro, if not, let me know lead times, and any other relevant information.

Hi AJ, Thank you for your inquiry. We currently have 4x6 free-standing pergolas in black and grey colours with manual control in stock and available for immediate delivery. You can find the details and make a purchase here: https://cosydeals.com.au/products/queen-free-standing-pergola-4x6m-10 The 3x6 free-standing pergolas in white colour with manual control can be delivered in early August. You can find the details and make a purchase here: https://cosydeals.com.au/products/king-pergola-gazebo-3x6m-3 For the electric versions, we will be opening new deals this week. The estimated delivery for these would be around September. Please let us know if you would like to proceed with any of these options or if you have any further questions. Best regards,Cosy Deals Support Team

16 Jun 2024, lia...lly@gm...om: Do you have a 3m x 6m louvred wall mount pergola? Thanks

Hi Bill, Thank you for your inquiry. The largest wall-mounted pergola we offer is 3m x 5m. For a 3m x 6m size, we have free-standing pergolas available. Here are the links to both options: https://cosydeals.com.au/products/king-wall-mounted-pergola-3x5m-2 https://cosydeals.com.au/products/king-pergola-gazebo-3x6m-3 Please let us know if you have any further questions or need additional assistance. Best regards, Cosy Deals Support Team

16 Jun 2024, jul...n71@gm...om: Hi ,I just noticed pergola colour on nvoice hasnt been changed to black . It has been changed to as requested ? Invoice no.417673605. Regards ,

Hi Julie, Thank you for your message. I confirm that the colour of your order has been changed as requested. The King Pergola Gazebo Electric 3x8m in black is now being produced for you. You can see the updated colour of the pergola on your account page under the purchases tab. Please let us know if you have any further questions or need additional assistance. Best regards,Cosy Deals Support Team

15 Jun 2024, nick...kis4@gm...om: Have you got 2.7 mtr posts

Hi Nick, Thank you for your inquiry. We offer only standard-size pergolas. The height is 2.3 meters for louvred pergolas and 2.35 meters for polycarbonate pergolas. Please let us know if you have any further questions or need additional assistance. Best regards,Cosy Deals Support Team

23 May 2024, B...r@li...au: Do you have the 3x3 #5 in a darker colour?

Hi Brett, Thank you for your inquiry. A pergola in a darker colour is available with a July delivery date. Here is the link to that deal: https://cosydeals.com.au/products/aluminium-pergola-gazebo-3x3m-3 Please let us know if you need further assistance or have other questions. Best regards, Cosy Deals Support Team

22 May 2024, mil...een@gm...om: Please advise what the expected date of delivery will be, I know your website says 31 may is that accurate as I need to arrange installation

Hi Damien, Thank you for your inquiry about the delivery of your pergola. The estimated arrival at our delivery partner, North Line, is May 28th. For VIC, delivery typically takes 2-3 days after dispatch. We expect to confirm the exact delivery date by May 30th. We will keep you informed as more details become available. Please let us know if you need further assistance or have other questions. Best regards, Cosy Deals Support Team

22 May 2024, v...e@ad...au: Hi are there longer post available ? I need 3 meters

Hi Vicky, Thank you for reaching out with your inquiry about our pergola options. Currently, we offer pergolas in standard sizes with a fixed height of 2.3 meters. We do not provide custom-sized posts or pergolas as part of our standard offerings. We appreciate your understanding and are here to assist should you have any other questions or if you'd like recommendations based on our existing product range. Best regards, Cosy Deals Support Team

21 May 2024, f...e@ald....au: Hi, looking to purchase a pergola, I live in South Australia and require engineering information for the council submission. Are you able to provide engineering report for your products?

Hi Filipe, Thank you for your interest in our pergolas. While our structures are not permanent and stand at a height of 2.30mwhich often does not require special council approvalit's always best to verify with your local council as requirements can vary by location. Regarding engineering documents, you can find drawings and some engineering details within our installation guides. These guides may help with your submission to the council. If you require more specific engineering reports or documents, please let us know, and we will see how we can assist further. Best regards, Cosy Deals Support Team

21 May 2024, lanc...ca54@gm...om: Hi there guy's

Hi Rebecca, How can we assist you? If you need help with a product, please do not hesitate to contact us. Best regards, Cosy Deals Support Team

20 May 2024, war...vis@bi...om: What is the warranty on your products ?

Hi Warrick, Thank you for your inquiry about our products' warranty. We offer a 1-year warranty on all our products. This warranty covers any defects in materials or workmanship under normal use during the warranty period. If you have any further questions or need assistance with a product, please do not hesitate to contact us. Best regards, Cosy Deals Support Team

18 May 2024, mr...ng@ic...om: I have double ordered Pergola Drop Screen 3 m#10: 300 cm:White twice. I only need this order once. Please cancel my most recent order for these screens. Regards

Hi Mark, We have successfully cancelled your most recent order for the Pergola Drop Screen 3 m#10: 300 cm in White. Please rest assured that only one order for two 3 m drop screens remains active. If you need to make any further adjustments or have additional inquiries, please feel free to contact us at any time. Best regards, Cosy Deals Support Team

17 May 2024, zak...ri1@gm...om: Can the sizes be adjusted to accommodate the current space? And we already have got the standing poles and frame on the rooftop just wondering regarding the wind rate on this.

Hi Zak, Our pergolas are designed to withstand winds up to 88 kph. They come with specific dimensions and are meant to be installed with the included posts for optimal stability. If you're considering adapting the pergola to an existing frame, its crucial to consult a professional to ensure safety and feasibility. For detailed setup information, please refer to our installation guides available on our website. If you have any further questions or need assistance, please feel free to ask. Best regards, Cosy Deals Support Team

16 May 2024, ju...am@gm...om: Are the louvres aluminium?

Hi Judy, Thank you for your inquiry. Yes, both the louvres and the pergolas are made of aluminium. If you have any further questions or need more information, please don't hesitate to contact us. Best regards, Cosy Deals Support Team

14 May 2024, cli...ess@gm...om: Hi, do you have any more inforamtion available on the controller for the Motorised Louvered Pergola. I am interested to know more about the controller features, ie does it have a rain sensor? Thankyou Clint

Hi Clint, Thank you for your inquiry. Our motorised pergola version comes with a remote control that features three buttons: open, close, and stop, allowing easy adjustment of the louvres. While this model does not include a rain sensor, it provides straightforward control to adapt to changing weather conditions. You can find more detailed information about the installation of the motorised controller in our installation guide. Here is the link to access it: https://cosydeals.com.au/manual_motorized_3x3-3x4_4x4.pdf If you have any further questions or need additional information, please feel free to contact us. Best regards, Cosy Deals Support Team

13 May 2024, susa...rger@gm...om: Can you join 2 3x6 pergolas together we require 3x12m?

Hi Susan, Thank you for your inquiry. Yes, you can join two 3x6 pergolas together to create a larger 3x12m pergola. However, you may need to consult with professional assemblers regarding the method of joining. Please note that all posts are required to remain in place as all beams are attached to the posts. For detailed instructions on installation, please refer to the installation guide provided in the link below: https://cosydeals.com.au/manual_3x6.pdf If you have any further questions, please don't hesitate to ask. Best regards, Cosy Deals Support Team

11 May 2024, mr...ng@ic...om: Hi, Just wanting to confirm that if I have a 6.00mt long pergola that I can install 2 x 3.00mt windproof curtains along one length. Many Thanks

Hi Mark, That's correct. For a 6.00m long pergola side, you'll need two 3.00m drop screens. Here are the links to the drop screens you need, available with both manual and electric controls: https://cosydeals.com.au/products/pergola-drop-screen-3-m-10 https://cosydeals.com.au/products/pergola-drop-screen-electric-3m-3 Please let me know if you need any further assistance. Best regards, Cosy Deals Support Team

10 May 2024, mic...one@cdc....au: installation instructions WALL MOUNTED POLYCARBONATE PERGOLA 3X3M#4

Hi Michael, Certainly! Here is the link to the installation guide: https://cosydeals.com.au/manual_polycarbonate_wall_mounted.pdf Please let me know if you need any further assistance. Best regards, Cosy Deals Support Team

09 May 2024, bo...29@yah....au: i would like to cancel order pre order#417143493 as it is taking so long .

Hi Dallas, Thank you for reaching out to us. We have cancelled your order #417143493. We apologize for the delay in delivery and any inconvenience this may have caused you. If you have any further questions or need assistance, please don't hesitate to reach out to us. We hope to have the opportunity to serve you again in the future. Best regards, Cosy Deals Support Team

07 May 2024, de...oh@yah....au: Need a skateboard ramp covered can you do it

Hi Dean, Thank you for reaching out to us. You can certainly choose the size you need from our range of louvred pergolas available on our website. However, please note that all our louvred pergolas are 2.3 meters in height, and we don't make custom sizes. If you have any further questions or need assistance, please feel free to contact us. Best regards, Cosy Deals Support Team

04 May 2024, mj...uj@li...om: Can the post be pulled of because i have existing post i would like to bolt to

Hi Maher, Thank you for reaching out to us. Our posts are specifically designed for beams and roof installation. We recommend checking our installation guide on the pergola deal page to see if your existing post is suitable for installation. If you have any further questions or need assistance, please feel free to ask. Best regards, Cosy Deals Support Team

03 May 2024, dav...eth@ou...om: Hi Do you stock 6mtr x 4mtr Wall mount manual louver pergola?

Hi David, Thank you for your inquiry. Unfortunately, we do not have stock as we operate on a made-to-order basis only. We do not have a wall-mounted pergola in the size of 6m x 4m, but we can offer a 4x6 freestanding option. You can find our deal at the following link: https://cosydeals.com.au/products/queen-free-standing-pergola-4x6m-10 Please let us know if you need any further assistance. Best regards, Cosy Deals Support Team

02 May 2024, g...n@dagam...om.au: Do you have white 3 x 6 m?

Hi Glenn, Thank you for your inquiry. Yes, we do have a 3x6m pergola available in white. You can find the deal here: https://cosydeals.com.au/products/king-pergola-gazebo-3x6m-3 Let me know if you need any further assistance! Best regards, Cosy Deals Support Team

02 May 2024, gh...no@ya...om: Do you customised wall mounted pergola? I am looking for 12X3M if that's possible. I live in Winter Valley VIC 3358

Hi Regi, Thank you for your inquiry. Unfortunately, we only offer pergolas in standard sizes. Custom sizes are not available at the moment. However, you can explore our available options on our website. Please let us know if you have any further questions or if there's anything else we can assist you with. Best regards, Cosy Deals Support Team

28 Apr 2024, k_...en@ya...om: Do you have a product 900mm high, that I could use as balustrading

Hi Kovi, Thank you for your inquiry. Unfortunately, the smallest size of our fence panels is 1.2m. If you have any other questions or if there's anything else I can assist you with, please let me know. Best regards, Cosy Deals Support Team