Customer Enquiries - Page 2

If you don't find the answer you're looking for here or have any questions about our products or company don’t hesitate to ask! Contact us. We are happy to help.

26 Apr 2024, Im...gk@yah....au: I am interested in the 4m x 3m pergola. It would would go 4m along the house wall. Is the water run off going away from the wall? The louvre pieces would be 3m long? Regards Peter

Hi Peter, Thank you for your inquiry.Yes, with proper installation, the water runoff from the pergola should be away from the wall. The louvres are approximately 2.8m in length, and you can find more details in the installation guide. Here's the link to the guide: https://cosydeals.com.au/manual_wall_mounted_3X3-3X4-3X5.pdf If you have any more questions or need further assistance, please don't hesitate to ask. Best regards, Cosy Deals Support Team

22 Apr 2024, wa...ck@hi...om: Does this pergola come in other colours, Monument or Black?

Hi Wayne, Thank you for your inquiry. Yes, our pergolas are available in three colours: white, black, and grey. While some deals with a delivery date in May may not have all colours available, you can find other deals for the same size pergola with a delivery date in June, available in all three colours. Best regards, Cosy Deals Support Team

17 Apr 2024, les...ay5@gm...om: Hi when the roof is closed is it water proof? Thank you L

Hello Lesley, Thank you for reaching out! Yes, indeed, when the roof of our pergola is closed, it is completely waterproof. Additionally, our pergolas are equipped with a drainage system to ensure efficient water runoff. If you have any further questions or need assistance, feel free to ask! Best regards, Cosy Deals Support Team

16 Apr 2024, sa...ge@inte....net: Do you have the grey ones on stock?

Hello Sharee, Thank you for your inquiry. We do have grey pergolas available, however, due to current manufacturing schedules, some colours may not be immediately available for delivery in May. Nevertheless, we offer the same deals with all available colours for delivery in June. To explore our available options, please enter the desired size in the search bar on our website, and you'll find all the possible choices. If you have any further questions or need assistance, feel free to reach out. Best regards, Cosy Deals Support Team

14 Apr 2024, mo...at@gm...om: Hi,can you give me a price to send a 3x4 Louvers Gazebo to Margaret River WA, 6285 Cheers Daniel

Hi Daniel, Thank you for your inquiry. Our prices include delivery, and the total cost for a 3x4 louvre pergola is $2960. Delivery is scheduled for May. For more details and to proceed with your order, you can view the product and make the purchase through the following link: https://cosydeals.com.au/products/aluminium-pergola-gazebo-3x4m-4 If you have any further questions or need assistance, please feel free to let us know. We're here to help. Best regards, Cosy Deals Support Team

14 Apr 2024, h...y@fair...m.au: Hello We like the look of your pergolas but need one 6m x 10m Is this available ? Many thanks

Hello Hayley, Thank you for reaching out to us regarding our pergolas. We appreciate your interest in our products. Unfortunately, we do not have pergolas available in the size of 6m x 10m. Additionally, we do not offer custom pergola manufacturing at this time. However, our largest pergola size is 4m x 8m, which may still suit your needs. This size provides ample space and functionality for various outdoor settings. If you have any further questions or if there's anything else we can assist you with, please feel free to let us know. We're here to help. Best regards, Cosy Deals Support Team

09 Apr 2024, do...ey@ho...om: Hi do you make a 8x6 please

Hello Doug, Thank you for your inquiry. Unfortunately, we don't currently offer an 8x6 pergola size. However, we do have a range of other sizes available on our website, including a 4x6 option. While it's not exactly the size you're looking for, you may consider placing two 4x6 pergolas close to each other to achieve a similar area coverage. Here is the link: https://cosydeals.com.au/products/queen-free-standing-pergola-4x6m-10 If you have any further questions or need assistance exploring alternative options, please don't hesitate to reach out. We're here to help! Best regards, Cosy Deals Support Team

08 Apr 2024, ste...son@ou...om: Do you do 18 metres x2 attached?

Hello Stephen, Thank you for reaching out to us. Unfortunately, we do not offer custom sizes for our pergolas. Our products are available in standard sizes only. However, I can suggest considering our available sizes and designs to see if any suit your requirements. If you have any further questions or need assistance, please feel free to ask. Best regards, Cosy Deals Support Team

07 Apr 2024, den...rer@hot....au: Hi, I was looking to increase the height to at least 2.8 to 3m as not to block my existing high doors. Would you recommend something to extend the height? Thank you - Dennis

Hello Dennis, Thank you for reaching out to us. While we appreciate your interest in our pergolas, I'm afraid that we do not recommend altering the standard construction or height of our pergolas. Our pergolas are designed and manufactured with a standard height of 2.3 meters, and we do not offer customisation options for height adjustments. However, if you wish to achieve a greater height to accommodate your existing high doors, we would suggest considering building a higher floor or platform to elevate the pergola to your desired level. We apologise for any inconvenience this may cause, but please let us know if there are any other questions or concerns we can assist you with. Best regards, Cosy Deals Support Team

07 Apr 2024, cla...108@ho...om: Hi does this pergola just have the 4 poles as legs and not 6? Thanks Claire

Hello Claire, Thank you for your inquiry. Could you please specify which pergola you are referring to? Generally, our smaller pergolas, such as the 3x3, 3x4, and 4x4 meters, typically have four posts, while larger pergolas, like 3x6, 4x6 or 4x8 meters, may have six or eight posts for added stability and support. If you have a specific pergola model in mind, please let us know, and we'll be happy to provide more detailed information. Best regards, Cosy Deals Support Team

05 Apr 2024, ga...se@bi...om: Can you get the 4x6 m pergola in grey with a taller height ??

Hello Gavin, Thank you for reaching out to us. Unfortunately, we do not offer custom sizes for our pergolas, including height variations. Our products are available in standard sizes only. However, I can suggest considering our available sizes and designs to see if any suit your requirements. If you have any further questions or need assistance, please feel free to ask. Best regards, Cosy Deals Support Team

05 Apr 2024, pa...76@ho...om: Do you deliver to Perth WA?

Hello Premila, Thank you for reaching out. Yes, we deliver to Perth, Western Australia. In fact, we provide delivery services to all locations within continental Australia. If you have any other questions or need further assistance, please feel free to ask. We're here to help! Best regards, Cosy Deals Support Team

05 Apr 2024, Br...ti@iin....au: Is it possible to get a 3M x 4.5M pergola?

Hello Sandi, Thank you for reaching out to us. Unfortunately, we do not offer custom sizes for our pergolas. Our products are available in standard sizes only. However, I can suggest considering our available sizes and designs to see if any suit your requirements. If you have any further questions or need assistance, please feel free to ask. Best regards, Cosy Deals Support Team

04 Apr 2024, dil...b0g@ic...om: Do you have 4 x5m pergola?

Hello John, Thank you for your inquiry. Unfortunately, we currently do not have a 4x5m pergola available in our inventory. However, we do offer 4x4 and 4x6 pergolas which may be suitable for your needs. You can find more information about these sizes and explore our available options through the following links: https://cosydeals.com.au/products/queen-free-standing-pergola-4x4m-9 https://cosydeals.com.au/products/queen-free-standing-pergola-4x6m-10 If you have any further questions or need assistance with selecting a pergola, please feel free to reach out. We're here to help! Best regards, Cosy Deals Support team

03 Apr 2024, adri...ller@gm...om: Electric Pergola 3mx4m Hi, on the videos it shows a light strip in the corners. Is this part of the Pergola or is it an optional extra? Thanks

Hello Adrian, Thank you for reaching out to us. We appreciate your interest in our Electric Pergola 3mx4m. The light strip shown in the videos was installed specifically for better illumination at the exhibition. It is not included as a part of the pergola package, nor is it offered as an optional extra. However, you can certainly purchase an LED strip light separately and install it on your pergola according to your preferences. If you have any further questions or if there's anything else we can assist you with, please feel free to let us know. We're here to help! Best regards, Cosy Deals Support Team

01 Apr 2024, te...89@gm...om: Hi, I live in a Very windy area with Very strong winds, are these suitable? Are these waterproof? Do they need/require shire approval?

Hello Terresa, Thank you for your inquiry about our pergolas. Our pergolas are designed to withstand forces equivalent to Beaufort Wind Force 9, which is approximately 88 kph in an open field. If the pergola is located near a house or in a closed yard, it can withstand winds of up to 100kph. Additionally, our pergolas are waterproof and feature a water drainage system to ensure durability during rainy conditions. Regarding council approval, our pergolas are considered non-permanent structures with a height of 2.3 meters. In most areas, no council approval is needed for installation. However, we always recommend checking with your local council regulations to ensure compliance with any requirements in your area. If you have any further questions or need additional information, please feel free to reach out. We're here to help. Best regards, Cosy Deals Support Team

29 Mar 2024, jac...roz@ya...om: Would you erect it..for a reasonable cost I. Geelong

Hello Scott, Thank you for reaching out to us regarding the installation of our products. While we don't provide installation and quoting services directly, we recommend KITSET Assembly Services for professional assistance in this matter. They offer friendly and professional service and have branches across Australia. Visit their website: https://www.kitsetassemblyservices.com/australia/ You can reach out to KITSET Assembly Services directly to discuss your requirements and schedule installation. If you have any other questions or concerns, please feel free to let us know. We're here to help. Best regards, Cosy Deals Support Team

28 Mar 2024, m...s@big....au: Hi Guys, Do you have one 2.8 x 4 meters . Cheers Mike

Hello Mike, Thank you for reaching out to us. Unfortunately, we don't have a pergola with the exact size of 2.8 x 4 meters. However, we do offer a 3x4 pergola with a frame size of 2,9043.944 meters, which might suit your needs. You can find more details about this pergola on our website. Here is the link: https://cosydeals.com.au/products/aluminium-pergola-gazebo-3x4m-4. If you have any further questions or need assistance, please feel free to ask. Best regards, Cosy Deals Support Team

28 Mar 2024, ja...tt@yah....au: The advertising shows 3 colour options that are available (black, white & grey), however, I cannot find an option to purchase this in the colour grey? There only seem to be 2 available options to select (black or white) Can you confirm that this is available in the colour grey? And if so, how can I select this option? Thank you

Hello Jason, Thank you for reaching out to us. We apologize for any confusion regarding the colour options available. While our advertising showcases three colour options (black, white, and grey), some deals with the closest delivery date of May 11th may no longer offer the grey colour option as those specific models have been sold out from that shipment. However, we do have duplicate deals for the same products with delivery on June 17th, where all colour options are available. To find deals with the grey colour option or any other specific size, we recommend using the search bar and entering the desired size of the pergola, such as 3x3. This will display all available deals for that particular size, including those with the grey colour option. If you have any further questions or need assistance, please feel free to contact us. Best regards, Cosy Deals Support Team

27 Mar 2024, ka...ri@gm...om: Who installs this and how much does install typically cost for the 3x8m polycarbonate roof?

Hello Katrina, Thank you for your interest in our products. The pricing listed on our website does not include installation. However, you can find an installation guide on the deals page and install it yourself. Alternatively, we recommend Kitset Assembly Services for professional assistance with installation. They are friendly, professional guys and have branches all over Australia. Visit their website: https://www.kitsetassemblyservices.com/australia/ If you have any further questions or if there's anything else we can assist you with, please feel free to let us know. Best regards, Cosy Deals Support Team

25 Mar 2024, mis...e73@gm...om: Can I pay via PayPal and what is the delivery cost to Toowoomba 4350 please

Hello Leanne, Thank you for reaching out. Unfortunately, we do not accept PayPal as a payment method at the moment. During the checkout process, we only authorise the payment to ensure the card is active. The actual payment is processed later when the deal closes. In special cases, we also accept bank transfers as an alternative payment method. If you do not have a card, we can issue an invoice for payment. Please let us know which method suits you best. As for the delivery cost to Toowoomba 4350, we offer free delivery to any location in continental Australia. Please let us know if you have any further questions or if there's anything else we can assist you with. Best regards, Cosy Deals Support Team

22 Mar 2024, l...d@li...au: What dose the#5 or # 12 ect mean

Hello Braid, Thank you for reaching out and expressing your interest in understanding the deal numbers. The numbers you mentioned, such as #5 or #12, represent the specific identification numbers assigned to each deal. These numbers help us internally to track and manage our deals effectively. While they may not hold much significance for customers, they are essential for our internal processes. For example, we may have multiple deals for the same product but with different delivery dates or other variations. The deal numbers allow us to distinguish between these different offers and ensure that each customer receives the correct product according to their preferences and requirements. If you have any further questions or need assistance with a specific deal, please feel free to let us know, and we'll be happy to help. Best regards, Cosy Deals Support Team

20 Mar 2024, am...ox@ho...om: Id like to purchase 4x3 free standing electric luver in black. What about warranty and part availability if something breaks down. Also how long does delivery usually take.

Hello Anthony, Thank you for your interest in our products. You can purchase the 4x3 free-standing electric louvre pergola in black by following this link: https://cosydeals.com.au/products/aluminium-pergola-gazebo-electric-3x4m-5. Regarding warranty, we offer a 1-year warranty on our pergolas. In case of any breakdowns or issues, please reach out to our customer service team, and we will assist you with replacement parts. The delivery date for this pergola is scheduled for the 11th of May. Should you have any further questions or require assistance, feel free to contact us. Best regards, Cosy Deals Support Team

15 Mar 2024, r.m...y80@yah....au: Hi, how easy are these to install? Do they come with instructions

Hi Rebecca, Our pergolas come with clear installation guides for easy setup. You can find these in each deal description. With 2-3 people, installation is straightforward. We also recommend Flatpack Assembly Services if you prefer professional assistance. They are friendly, professional guys and have branches all over Australia. Visit their website:www.flatpackassemblyservices.com/au/ Let us know if you have any more questions. Best regards, Cosy Deals Support Team

13 Mar 2024, sha...lus@ho...om: Do you have a 4 x 6 m wall mount pergola electric ? Ive been through the catalogue & just wondering if Im missing it in the list or there isnt one available

Hello Jackie, Thank you for reaching out to us. Unfortunately, the largest wall-mounted pergola we currently offer is 3x5m in size. We understand that you were hoping for a 4x6m option, but regrettably, we don't have that size available in our catalogue at the moment. If you have any further questions or if there's anything else we can assist you with, please feel free to let us know. Best regards, Cosy Deals Support Team

11 Mar 2024, edg...649@gm...om: Hi there, Im looking at getting some sort of garden structure so we can sit outside if its raining. Im noticing that they seem to be 3 m minimum, are there any options for a 2.5 or so? Thanks

Hello John, Thank you for your inquiry regarding our pergolas. Unfortunately, the minimum width for pergolas is around 3 meters. We offer only factory-made pergolas in standard sizes, and we don't have options for custom sizes. If you have any further questions or need assistance, please feel free to ask. Best regards, Cosy Deals Support Team

11 Mar 2024, po...ic@ho...om: Hi, Just wondering with your WALL MOUNTED PERGOLA GAZEBO are you able to make these to a custom size or is it only the sizes advertised? Thank you

Hello Victor, Thank you for your inquiry regarding our pergolas. Unfortunately, we offer only factory-made pergolas in standard sizes, and we don't have options for custom sizes. If you have any further questions or need assistance, please feel free to ask. Best regards, Cosy Deals Support Team

10 Mar 2024, vir...nes@gm...om: The product is diy. Do you have installer? Does it need a council approval?

Hello Virgie, Thank you for your inquiry. The product requires installation, and you can do it yourself using the installation guide available on the deal page. We also recommend Flatpack Assembly Services if you prefer professional assistance. They are friendly, professional guys and have branches all over Australia. Visit their website:www.flatpackassemblyservices.com/au/ Regarding council approval, our structures are not permanent and have a height of 2.30m, in most areas, no special council approval is required for their installation. However, it's recommended to check with your local council as requirements may vary depending on your location. If you have any further questions or need assistance, please feel free to ask. Best Regards, Cosy Deals Support Team

07 Mar 2024, jay...s78@ya...om: Can these be made to be modified at all? I am interested in the electric 8 x 3 but my width is limited to slightly less

Hello Jay, Thank you for your inquiry regarding our electric 8 x 3 pergola. Unfortunately, we offer only factory-made pergolas in standard sizes, and we don't have options for custom sizes. Please note that we also don't recommend making any changes to the design. Any construction changes you make are done at your own risk and may lead to warranty rejection. It is important to adhere to the recommended installation guidelines to ensure the structural integrity and warranty coverage of the pergola. If you have any further questions or need assistance, please feel free to ask. Best regards, Cosy Deals Support Team

07 Mar 2024, n...a@ina....au: I am looking at the Queen Electric 4 x 3 m in white. What would be the price with option A. Two shades non Electric B. Two shades Electric

Hello Nicholas, Thank you for your inquiry regarding the Queen Electric 4 x 3m pergola in white. I'm pleased to provide you with the pricing options: A. Two 3m side shades non-electric: $4280 B. Two 3m side shades electric: $4644 To expedite the process and obtain the overall price more quickly, you can add the products you're interested in to your cart. If you have any further questions or need assistance, please feel free to reach out. We're here to help. Best regards, Cosy Deals Support Team

06 Mar 2024, di...an@ho...om: Hi, i am looking for 3m width x 8m length. Do they come in this size or will I have to buy 2 units of this 3x4m. Cheers Dien

Hi Dien, Thank you for reaching out. Yes, we do have a 3x8m pergola available. You can find it by following this link: https://cosydeals.com.au/products/king-pergola-gazebo-3x8m-2. If you have any further questions or need assistance, please feel free to ask. Cheers, Cosy Deals Support Team

06 Mar 2024, di...an@ho...om: Does this product come in a cream colour? Otherwise, what sort of grey is advertised? Cheers Dien

Hi Dien, Thank you for your inquiry. The RAL code for the white colour is Pure White 9010, and for the grey colour, it is White Aluminium 9006. Regarding your question, our product does not come in a cream colour. However, if you're interested in the grey colour advertised, it is White Aluminium 9006. If you have any further questions or need assistance, please feel free to ask. Best Regards, Cosy Deals Support Team

06 Mar 2024, ad...s1@gm...om: hello, I am wanting to know maximum wait time on Product Queens Freestanding Pergola 4x4. I need approximate wait and if you dont have any idea of this time i will need to shop elsewhere. Thank you

Dear Daniel, Thank you for your message. The approximate delivery date for the Queens Freestanding Pergola 4x4 can be found on the deals page. As of now, the estimated delivery date is May 11th. If you have any further questions or need assistance, please feel free to let me know. Best regards, Cosy Deals Support Team

06 Mar 2024, ad...s1@gm...om: QUEEN FREE STANDING PERGOLA 4X4M#1 Delivery cost on this product to Leneva, Victoria, 3691

Hello Daniel, Thank you for your inquiry regarding the delivery cost of the Queen Free Standing Pergola 4x4m to Leneva, Victoria. We are pleased to inform you that delivery is free for all our products within the continent of Australia, including the Queen Free Standing Pergola. You will not incur any additional delivery charges for your order. If you have any further questions or require assistance, please feel free to reach out. We are here to help. Best regards, Cosy Deals Support Team