Customer Enquiries - Page 3

If you don't find the answer you're looking for here or have any questions about our products or company don’t hesitate to ask! Contact us. We are happy to help.

05 Mar 2024, y...8@ya...om: Can I get 6m x 3.6m pergola? Non electric.

Hello Sheng, Unfortunately, we offer only factory-made pergolas in standard sizes, and we don't have options for custom sizes such as 6m x 3.6m. However, we can recommend some standard-size pergolas that may suit your needs. Here are some links to our available options: https://cosydeals.com.au/products/queen-free-standing-pergola-4x6m-2 https://cosydeals.com.au/products/king-pergola-gazebo-3x6m-1 Please feel free to explore these options, and if you have any further questions or need assistance, don't hesitate to let us know. We're here to help. Best regards, Cosy Deals Support Team

05 Mar 2024, sp...dm@ya...om: Hi, Just wanted to ask if you do customised size for a wall mount louvered pergola? Actually I think the 4x3 would.be fine. Might just have to adjust the width (4m) and the height (2.3m to potentially 2.7m.). Are these possible? Thanks. Arvin

Hello Arvin, Unfortunately, we offer only factory-made pergolas in standard sizes, and we don't have options for custom sizes. If you have any further questions or need assistance, don't hesitate to let us know. We're here to help. Best regards, Cosy Deals Support Team

04 Mar 2024, ru...9e@gm...om: I wanted to email the support, when I copy and paste it in my email, this comes up, ua.moc.slaedysoc@troppus, in lieu of Support@cosydeals. It is a scam.

Hello Russel, Thank you for reaching out to us. We apologise for any inconvenience you may have experienced. The protection mechanism you encountered is in place to prevent bots from scanning our email addresses and sending spam to our inbox. Due to the high volume of spam, we sometimes miss emails from our customers. To ensure that your message reaches us promptly, we recommend using the "contact us" form on our website. This will allow us to respond to your inquiry more quickly and effectively. If you have any further questions or need assistance, please don't hesitate to reach out. Best regards, Cosy Deals Support Team

04 Mar 2024, d...l@craft...om.au: Do you have any louvered pergolas less than the 3m width?

Hello Daniel, Thank you for your inquiry. Unfortunately, we do not offer louvred pergolas in sizes smaller than 3 meters in width. Our pergolas are factory-made and available in standard sizes only. However, we encourage you to explore the available deals on our website for more options. You can find them here: https://cosydeals.com.au/products. If you have any further questions or need assistance, please feel free to ask. Best regards, Cosy Deals Support Team

04 Mar 2024, m...t@gm...om: Teh wall moint perfola. Is it fabricated in Australia?it the height adjustable and how?does it need to cut the aluminium?

Hello Leticia, Thank you for your inquiry regarding our wall-mounted pergola. Our pergolas are fabricated in China. The height of the pergola can be adjusted, typically by a maximum of 10 cm. As for cutting the aluminium, our pergolas are designed to be installed without the need for cutting the metal. So please note that any construction changes you make, including cutting posts or beams, are done at your own risk and may lead to warranty rejection. It is important to adhere to the recommended installation guidelines to ensure the structural integrity and warranty coverage of the pergola. If you have any further questions or need assistance, please feel free to ask. Best regards, Cosy Deals Support Team

03 Mar 2024, pe...n8@gm...om: I would like to purchase 4m x 6m pergola does it have a louvered roof? If so how much for a manual operation Cheers Peter

Hello Peter, Thank you for your interest in our pergolas. Yes, we have a 4x6m louvred pergola available with manual control. The price for this model is $4749. You can find more details and make your purchase through the following link: https://cosydeals.com.au/products/queen-free-standing-pergola-4x6m-2. If you have any further questions or need assistance, feel free to ask. Best regards, Cosy Deals Support Team

02 Mar 2024, r...m@ho...om: can this be used as car port?

Hello Stanley, Thank you for your inquiry. Yes, pergolas can indeed be used as a carport. The 3x6 meters pergola can be a good fit for most cars, including sedans and pick-up trucks. Here is the link to the deal for this pergola on our website: https://cosydeals.com.au/products/king-pergola-gazebo-3x6m-1 If you have any further questions or need assistance, feel free to ask. Best regards, Cosy Deals Support Team

01 Mar 2024, j...i@carel...r.com: Do you need council approval for king size

Hello Jg, Thank you for your inquiry. As our structures are not permanent and have a height of 2.30m, in most areas, no special council approval is required for their installation. However, we strongly recommend that you verify this with your local council, as there may be local variations and deviations. If you have any further questions or need additional information, please feel free to ask. Best regards, Cosy Deals Support Team

01 Mar 2024, mh...an@li...om: Do you also set-up/install?

Hello Myrna! Thanks for getting in touch! Our company will be happy to deliver the pergola to you, for installation we recommend the Flatpack Assembly Services. They are friendly, professional guys and have branches all over Australia. Visit their website:www.flatpackassemblyservices.com/au/ If you have any further questions or need assistance, please feel free to ask. Best regards, Cosy Deals Support Team

01 Mar 2024, m...x@peppe...om.au: what are the delivery details. When can I expect delivery to Adelaide? Thanks

Hello Max, Thank you for your inquiry. All the information regarding delivery, including estimated delivery times, can be found on the product deal page. Please refer to the deal page for specific details about the estimated delivery date. Could you kindly specify which product you are interested in? This will allow us to provide you with more accurate information. If you have any further questions or need assistance, please don't hesitate to ask. Best regards, Cosy Deals Support Team

29 Feb 2024, a...1@ou...om: Hi can you please send me some more details and drawings on your 6m x 3m louvered roof gazebos. Thanks

Hello Ambrose, Thank you for your inquiry regarding our 6m x 3m louvred roof gazebos. For detailed information and drawings, including measurements, I recommend referring to our installation guide. You can access the installation guide through the following link: https://cosydeals.com.au/manual_3x6.pdf If you have any specific questions or need further assistance, please feel free to let me know. I'm here to help! Best regards, Cosy Deals Support Team

28 Feb 2024, w...c@hi...om: I see its free delivery ? Sunshine in Victoria I live and do you guys install and how much ? Cheers

Hello Wayne, You are correct, we offer free delivery for our products. Our company will be happy to deliver the pergola to you, for installation we recommend the Flatpack Assembly Services. They are friendly, professional guys and have branches all over Australia. Visit their website: www.flatpackassemblyservices.com/au/ If you have any other questions or need assistance, please let us know. Best regards, Cosy Deals Support Team

27 Feb 2024, tr...54@gm...om: Hi, I am interested in your pergolas, but as a senior was wondering if you have installers for the pergolas and what would be the cost please? Many thanks Trudy

Hello Trudy! Thanks for getting in touch! Our company will be happy to deliver the pergola to you, for Installation we recommend the Flatpack Assembly Services. They are friendly, professional guys and have branches all over Australia. Visit their website:www.flatpackassemblyservices.com/au/ If you have any further questions or need assistance, please feel free to ask. Best regards, Cosy Deals Support Team

27 Feb 2024, chris...uez61@gm...om: I am looking at the Pergola Queen free-standing 4x6m#2. The columns are aluminum 1.6mm,120mmx120nm. I would like to know the dimensions of the feet on the columns and are the bolt-down holes pre-drilled. Kind regards Peter Rodriguez

Hello Peter, Thank you for your inquiry. Regarding your question about the Pergola Queen free-standing 4x6m#2, the dimensions of the feet on the columns are 22cmx22cm each. These feet come pre-drilled with holes, and bolts for installation are included in the kit. If you have any further questions or need assistance, please feel free to ask. We're here to help. Kind regards, Cosy Deals Support Team

26 Feb 2024, fa...vy@ho...om: Do you have any cantilever options?

Hello Fane, Thank you for your inquiry. Unfortunately, we currently do not have any cantilever options available. However, we do offer a variety of other pergola options that you might find suitable for your needs. You can explore our selection on our website. If you have any further questions or need assistance, please feel free to reach out. We're here to help. Best regards, Cosy Deals Support Team

24 Feb 2024, tr...ll@li...au: Do you have installers in Rockingham Western Australia ?

Hello Troy! Thanks for getting in touch! Our company will be happy to deliver the pergola to you, for Installation I recommend the Flatpack Assembly Services. They are friendly, professional guys and have branches all over Australia. Visit their website:www.flatpackassemblyservices.com/au/ If you have any further questions or need assistance, please feel free to ask. Best regards, Cosy Deals Support Team

24 Feb 2024, s...3@gm...om: Are you able to custom a wall mounted pergola (2.1 X 4) Thank you

Hello Sam, Unfortunately, we offer only factory-made pergolas in standard sizes, and we don't have options for custom sizes such as 4 X 2.1 m. However, we can recommend some standard-size pergolas that may suit your needs. Here are some links to our available options: https://cosydeals.com.au/products/wall-mounted-pergola-gazebo-3x3m-1 https://cosydeals.com.au/products/wall-mounted-pergola-gazebo-3x4m-2 Please feel free to explore these options, and if you have any further questions or need assistance, don't hesitate to let us know. We're here to help. Best regards, Cosy Deals Support Team

24 Feb 2024, sama...hwai@m...m: We are looking for a wall mounted black pergola. However none of yours are the right size. We need 4.5 X 2.1. (Mountable on the 2.1 side) Can you do a custom size? Thank you

Hello Sam, Unfortunately, we offer only factory-made pergolas in standard sizes, and we don't have options for custom sizes such as 4.5 X 2.1 m. However, we can recommend some standard-size pergolas that may suit your needs. Here are some links to our available options: https://cosydeals.com.au/products/wall-mounted-pergola-gazebo-3x3m-1 https://cosydeals.com.au/products/wall-mounted-pergola-gazebo-3x4m-2 Please feel free to explore these options, and if you have any further questions or need assistance, don't hesitate to let us know. We're here to help. Best regards, Cosy Deals Support Team

24 Feb 2024, w...w@ho...om: Price on wall mount 6 x 3 with electrics

Hello Scott, Thank you for your inquiry. Unfortunately, we do not have a pergola in the size you requested. However, we do offer alternative options that may meet your needs. You can explore other pergolas through the following link: https://cosydeals.com.au/products/king-wall-mounted-pergola-electric-3x5m-1 If you have any further questions or need assistance, please feel free to reach out. Best regards, Cosy Deals Support Team

23 Feb 2024, tru...28w@gm...om: Do you have an electric 5 x 4 electric or 6 x 5 fixed gazebo. Where are they manufactured

Hello Trudi, Thank you for reaching out to us regarding pergolas of specific sizes. Unfortunately, we do not currently offer pergolas in the sizes you mentioned. However, we have several alternative options available, which you can explore through the following links: https://cosydeals.com.au/products/king-wall-mounted-pergola-electric-3x5m-1 https://cosydeals.com.au/products/queen-free-standing-pergola-electric-4x6m-2 It's worth noting that our products are manufactured and exported from the People's Republic of China (PRC). If you have any further questions or need assistance, please don't hesitate to let us know. Best regards, Cosy Deals Support Team

23 Feb 2024, h...p@li...au: Are these wood fuel or charcoal and how is the pizza oven fuelled

Hello Rowen, Thank you for your interest in our pizza oven. Our pizza oven is fuelled by wood and offers an authentic cooking experience with its traditional ceramic grill design. It's easy to use and ensures tender, juicy results. For further inquiries or assistance, feel free to contact us. Best regards, Cosy Deals Support Team

22 Feb 2024, m...x@peppe...om.au: what are the footing requirements for the footings for a 4 X 3 Louvre roof pergola. Thanks.

Hello Max, For the footings of a 4 x 3 Louvre roof pergola, ideally, concrete pads or brick footings would be suitable. However, any solid surface should suffice. The weight of the pergola is approximately 150 kg. If you have any further questions or need assistance, please feel free to ask. Best regards, Cosy Deals Support Team

21 Feb 2024, cla...ncy@gm...om: Hi do you do a 1100mm X 6000mm pergola with clear polycarbonate roofing

Hello Maree, Thank you for your inquiry. Unfortunately, we offer only factory-made pergolas in standard sizes, and we don't have options for custom sizes such as 2.2 m x 2.6 m. However, we can recommend some of our standard-size pergolas that may suit your needs. Here are some links to our available options: King Free Standing Polycarbonate Pergola 3x6m: https://cosydeals.com.au/products/king-free-standing-polycarbonate-pergola-3x6m-1 King Free Standing Polycarbonate Pergola 3x8m: https://cosydeals.com.au/products/king-free-standing-polycarbonate-pergola-3x8m-2 Please feel free to explore these options, and if you have any further questions or need assistance, don't hesitate to let us know. We're here to help. Best regards, Cosy Deals Support Team

21 Feb 2024, chris...uez61@gm...om: Are these pergolas classed as a permanent structure or portable

Dear Peter, Thank you for your inquiry about our electric 4x3m pergola. We appreciate your interest in our product and are happy to provide you with additional information. Our pergola is classified as a non-permanent structure. Typically, installation takes approximately 3-4 hours. Without the anchor bolts in place, four people can easily move the pergola. It's important to note that local laws and council recommendations may vary regarding approval for construction. We advise checking with your local authorities to ensure compliance with any regulations or requirements specific to your area. If you have any further questions or need assistance, please don't hesitate to reach out. We're here to help. Warm regards, Cosy Deals Support Team

19 Feb 2024, gh...sy@pc...au: Do you have size 2.2 m x 2.6 m Do you install

Hello Graeme, Thank you for your inquiry. Unfortunately, we offer only factory-made pergolas in standard sizes, and we don't have options for custom sizes such as 2.2 m x 2.6 m. However, we can recommend some of our standard-size pergolas that may suit your needs. Here are some links to our available options: Aluminium Pergola Gazebo 3x3m: https://cosydeals.com.au/products/aluminium-pergola-gazebo-3x3m-1 Wall Mounted Pergola Gazebo 3x3m: https://cosydeals.com.au/products/wall-mounted-pergola-gazebo-3x3m-1 Our company will be happy to deliver the pergola to you, for Installation I recommend the Flatpack Assembly Services. They are friendly, professional guys and have branches all over Australia. Visit their website:www.flatpackassemblyservices.com/au/. Please feel free to explore these options, and if you have any further questions or need assistance, don't hesitate to let us know. We're here to help. Best regards, Cosy Deals Support Team

18 Feb 2024, m...a@ipr....au: I am just checking it states that the king wall mounted 3 x5 elect louvre is free trucking , is this correct or what would the freight to Hobart Tasmania be.cheers

Dear Customer, Thank you for your inquiry regarding the King Wall Mounted 3x5 Electric Louvre. We appreciate your interest in our product. However, we regret to inform you that we do not deliver to Tasmania at this time due to the high costs associated with delivery to this region. As such, the free shipping offer does not apply to deliveries in Hobart, Tasmania. We apologize for any inconvenience this may cause. If you have any further questions or if there's anything else we can assist you with, please don't hesitate to let us know. Thank you for considering our product. Best regards, Cosy Deals Support Team

17 Feb 2024, chris...uez61@gm...om: We are wanting electric fans and lighting is this possible on a 6x4m pergola non electric wind

Hello Peter, Thank you for your inquiry. Unfortunately, we do not offer options for electric fans and lighting pre-installed on our non-electric wind pergolas. However, you can certainly install the desired fixtures independently onto the beams of the pergola according to your preferences and needs. If you have any further questions or if there's anything else we can assist you with, please feel free to let us know. We're here to help. Best regards, Cosy Deals Support Team

15 Feb 2024, m...a@ipr....au: Where are you situated ,in what state of Australia? I am looking at the 3m x 4 m electric louvre bolted to the 4 m side of the house in black ,what is the time frame for delivery.

Hello Michael, Thank you for your inquiry. Our head office is located in North Sydney, New South Wales. However, please note that we operate solely as an online shop with no retail locations. To learn more about how our prices are kept low and how our deals work, you can visit our "How It Works" page on our website. (https://cosydeals.com.au/how-it-works) Regarding the delivery timeframe for the wall-mounted 3m x 4m electric louvre pergola in black, the approximate delivery date is stated on the deal page. For this pergola, the estimated delivery date is set for the 11th of May. If you have any further questions or if there's anything else we can assist you with, please don't hesitate to let us know. We're here to help. Best regards, Cosy Deals Support Team

14 Feb 2024, bu...83@yah....au: Hi I would like a price on a 6m x 1.6m or 6m x 2.0m pergola. Thank you

Hello Colleen, Thank you for your inquiry. Unfortunately, we offer only factory-made pergolas in standard sizes, and we don't have options for custom sizes such as 6m x 1.6m or 6m x 2.0m. However, we can recommend some of our standard size pergolas that may suit your needs. Here are some links to our available options: King Pergola Gazebo 3x6m: https://cosydeals.com.au/products/king-pergola-gazebo-3x6m-1 King Pergola Gazebo Electric 3x6m: https://cosydeals.com.au/products/king-pergola-gazebo-electric-3x6m-1 Please feel free to explore these options, and if you have any further questions or need assistance, don't hesitate to let us know. We're here to help. Best regards, Cosy Deals Support Team

14 Feb 2024, k...n@gm...om: I am interested in a 3 x 6 metre electric gazebo with screens? I can't seem to find any reviews for the product or satisfied customers. Can you direct me to any?

Dear Kim, Thank you for your inquiry regarding our electric gazebo with screens. Unfortunately, we are unable to provide reviews from customers without their explicit permission due to our privacy policy. However, we appreciate your feedback and will consider implementing a review section on our website in the future. Regarding the product itself, please rest assured that our pergolas are of high quality, manufactured directly from the factory, and come with a 1-year warranty for your peace of mind. While we may not have reviews readily available, we can assure you that our products are designed to meet the highest standards of durability, functionality, and customer satisfaction. If you would like to compare dimensions, characteristics, and prices with other products on the market, we encourage you to explore various websites to gather more information. We are confident that when comparing our pergolas in all aspects - quality, features, and affordability - you will find that ours stands out as the best choice. If you have any further questions or if there's anything else we can assist you with, please don't hesitate to reach out. We are here to help. Best regards, Cosy Deals Support Team

03 Feb 2024, n...c@big....au: I need pergola 8x4m 3high in black, i li e at indented head vic 3223 please tell me price with delivery and installation, and dows it come with permits.

Hi Nenad, Thank you for your inquiry regarding the pergola. We are pleased to inform you that we offer a pergola measuring 8x4m with a height of 2.5 meters in black colour. The price for the pergola is found at this link https://cosydeals.com.au/products/king-pergola-gazebo-3x8m-2 or if you are looking for the electric control pergola the link is https://cosydeals.com.au/products/king-pergola-gazebo-electric-3x8m-2. Delivery is free of charge. Regarding permits, while the pergola itself does not come with permits, it is always advisable to check local laws and council recommendations regarding approval for construction. We can guide this matter if needed. Please note that this pergola is a non-permanent structure, with installation typically taking 3-4 hours. It weighs approximately 275 kg. Our company will be happy to deliver the pergola to you, for Installation I recommend the Flatpack Assembly Services. They are friendly, professional guys and have branches all over Australia. Visit their website:www.flatpackassemblyservices.com/au/. If you have any further questions or if you would like to proceed with the order, please feel free to contact us. We are here to assist you. Best regards, Cosy Deals Support Team

16 Jan 2024, c_...84@ho...om: Hi I am unable to sign up It just keeps saying request error Could you please advise how I could get pass this issue

Dear Chhana, Thank you for bringing this to our attention, and we apologize for any inconvenience you may have experienced. We are aware of the issue you encountered with signing up, and we have since addressed it. We apologize for any inconvenience it may have caused you. We kindly ask you to try signing up again, and if you encounter any further difficulties, please let us know immediately. Best regards, Cosy Deals Support Team

15 Jan 2024, jof...der@gm...om: Can these be installed on existing post ?

Dear Kristian, Thank you for reaching out to us. We appreciate your interest in our products. Could you please specify which product you are referring to? This will help us provide you with accurate information regarding installation options. If your inquiry pertains to installing our pergolas on existing posts, it's possible if they are compatible in size. Our products can typically be adapted to fit various installation configurations, including utilizing existing posts. However, it's essential to ensure that the dimensions of the posts align with the requirements of the product you're interested in. Please provide us with more details regarding your specific situation, including the product you are interested in and the dimensions of the existing posts. This information will enable us to offer you precise guidance on whether our product can be installed on your existing posts. We look forward to hearing from you soon. Best regards, Cosy Deals Support Team

27 Dec 2023, vic...ern@gm...om: Rectangle Free-Standing Conservatory 4mx6m#1 Do you do installation? or do you have any contact who can do installation. Thanks.

Dear Vicky Nathan, Thank you for your inquiry. Unfortunately, the product you are interested in, the Rectangle Free-Standing Conservatory 4mx6m#1, is no longer available. However, we have new deals and products available that you may be interested in. Please feel free to check our website or contact us for more information on our latest offerings. Our company will be happy to deliver the pergola to you, for Installation I recommend the Flatpack Assembly Services. They are friendly, professional guys and have branches all over Australia. Visit their website:www.flatpackassemblyservices.com/au/. Thank you for considering our products, and we apologize for any inconvenience caused by the unavailability of the specific item you mentioned. Please don't hesitate to reach out if you have any further questions or if there's anything else we can assist you with. Best regards, Cosy Deals Support Team