Customer Enquiries

Hello Trudi, Thank you for reaching out to us regarding pergolas of specific sizes. Unfortunately, we do not currently offer pergolas in the sizes you mentioned. However, we have several alternative options available, which you can explore through the following links: https://cosydeals.com.au/products/king-wall-mounted-pergola-electric-3x5m-1 https://cosydeals.com.au/products/queen-free-standing-pergola-electric-4x6m-2 It's worth noting that our products are manufactured and exported from the People's Republic of China (PRC). If you have any further questions or need assistance, please don't hesitate to let us know. Best regards, Cosy Deals Support Team

Hello Rowen, Thank you for your interest in our pizza oven. Our pizza oven is fuelled by wood and offers an authentic cooking experience with its traditional ceramic grill design. It's easy to use and ensures tender, juicy results. For further inquiries or assistance, feel free to contact us. Best regards, Cosy Deals Support Team

Hello Max, For the footings of a 4 x 3 Louvre roof pergola, ideally, concrete pads or brick footings would be suitable. However, any solid surface should suffice. The weight of the pergola is approximately 150 kg. If you have any further questions or need assistance, please feel free to ask. Best regards, Cosy Deals Support Team

Hello Maree, Thank you for your inquiry. Unfortunately, we offer only factory-made pergolas in standard sizes, and we don't have options for custom sizes such as 2.2 m x 2.6 m. However, we can recommend some of our standard-size pergolas that may suit your needs. Here are some links to our available options: King Free Standing Polycarbonate Pergola 3x6m: https://cosydeals.com.au/products/king-free-standing-polycarbonate-pergola-3x6m-1 King Free Standing Polycarbonate Pergola 3x8m: https://cosydeals.com.au/products/king-free-standing-polycarbonate-pergola-3x8m-2 Please feel free to explore these options, and if you have any further questions or need assistance, don't hesitate to let us know. We're here to help. Best regards, Cosy Deals Support Team

Dear Peter, Thank you for your inquiry about our electric 4x3m pergola. We appreciate your interest in our product and are happy to provide you with additional information. Our pergola is classified as a non-permanent structure. Typically, installation takes approximately 3-4 hours. Without the anchor bolts in place, four people can easily move the pergola. It's important to note that local laws and council recommendations may vary regarding approval for construction. We advise checking with your local authorities to ensure compliance with any regulations or requirements specific to your area. If you have any further questions or need assistance, please don't hesitate to reach out. We're here to help. Warm regards, Cosy Deals Support Team

Hello Graeme, Thank you for your inquiry. Unfortunately, we offer only factory-made pergolas in standard sizes, and we don't have options for custom sizes such as 2.2 m x 2.6 m. However, we can recommend some of our standard-size pergolas that may suit your needs. Here are some links to our available options: Aluminium Pergola Gazebo 3x3m: https://cosydeals.com.au/products/aluminium-pergola-gazebo-3x3m-1 Wall Mounted Pergola Gazebo 3x3m: https://cosydeals.com.au/products/wall-mounted-pergola-gazebo-3x3m-1 Our company will be happy to deliver the pergola to you, for Installation I recommend the Flatpack Assembly Services. They are friendly, professional guys and have branches all over Australia. Visit their website:www.flatpackassemblyservices.com/au/. Please feel free to explore these options, and if you have any further questions or need assistance, don't hesitate to let us know. We're here to help. Best regards, Cosy Deals Support Team

Dear Customer, Thank you for your inquiry regarding the King Wall Mounted 3x5 Electric Louvre. We appreciate your interest in our product. However, we regret to inform you that we do not deliver to Tasmania at this time due to the high costs associated with delivery to this region. As such, the free shipping offer does not apply to deliveries in Hobart, Tasmania. We apologize for any inconvenience this may cause. If you have any further questions or if there's anything else we can assist you with, please don't hesitate to let us know. Thank you for considering our product. Best regards, Cosy Deals Support Team

Hello Peter, Thank you for your inquiry. Unfortunately, we do not offer options for electric fans and lighting pre-installed on our non-electric wind pergolas. However, you can certainly install the desired fixtures independently onto the beams of the pergola according to your preferences and needs. If you have any further questions or if there's anything else we can assist you with, please feel free to let us know. We're here to help. Best regards, Cosy Deals Support Team

Hello Michael, Thank you for your inquiry. Our head office is located in North Sydney, New South Wales. However, please note that we operate solely as an online shop with no retail locations. To learn more about how our prices are kept low and how our deals work, you can visit our "How It Works" page on our website. (https://cosydeals.com.au/how-it-works) Regarding the delivery timeframe for the wall-mounted 3m x 4m electric louvre pergola in black, the approximate delivery date is stated on the deal page. For this pergola, the estimated delivery date is set for the 11th of May. If you have any further questions or if there's anything else we can assist you with, please don't hesitate to let us know. We're here to help. Best regards, Cosy Deals Support Team

Hello Colleen, Thank you for your inquiry. Unfortunately, we offer only factory-made pergolas in standard sizes, and we don't have options for custom sizes such as 6m x 1.6m or 6m x 2.0m. However, we can recommend some of our standard size pergolas that may suit your needs. Here are some links to our available options: King Pergola Gazebo 3x6m: https://cosydeals.com.au/products/king-pergola-gazebo-3x6m-1 King Pergola Gazebo Electric 3x6m: https://cosydeals.com.au/products/king-pergola-gazebo-electric-3x6m-1 Please feel free to explore these options, and if you have any further questions or need assistance, don't hesitate to let us know. We're here to help. Best regards, Cosy Deals Support Team

Dear Kim, Thank you for your inquiry regarding our electric gazebo with screens. Unfortunately, we are unable to provide reviews from customers without their explicit permission due to our privacy policy. However, we appreciate your feedback and will consider implementing a review section on our website in the future. Regarding the product itself, please rest assured that our pergolas are of high quality, manufactured directly from the factory, and come with a 1-year warranty for your peace of mind. While we may not have reviews readily available, we can assure you that our products are designed to meet the highest standards of durability, functionality, and customer satisfaction. If you would like to compare dimensions, characteristics, and prices with other products on the market, we encourage you to explore various websites to gather more information. We are confident that when comparing our pergolas in all aspects - quality, features, and affordability - you will find that ours stands out as the best choice. If you have any further questions or if there's anything else we can assist you with, please don't hesitate to reach out. We are here to help. Best regards, Cosy Deals Support Team

Hi Nenad, Thank you for your inquiry regarding the pergola. We are pleased to inform you that we offer a pergola measuring 8x4m with a height of 2.5 meters in black colour. The price for the pergola is found at this link https://cosydeals.com.au/products/king-pergola-gazebo-3x8m-2 or if you are looking for the electric control pergola the link is https://cosydeals.com.au/products/king-pergola-gazebo-electric-3x8m-2. Delivery is free of charge. Regarding permits, while the pergola itself does not come with permits, it is always advisable to check local laws and council recommendations regarding approval for construction. We can guide this matter if needed. Please note that this pergola is a non-permanent structure, with installation typically taking 3-4 hours. It weighs approximately 275 kg. Our company will be happy to deliver the pergola to you, for Installation I recommend the Flatpack Assembly Services. They are friendly, professional guys and have branches all over Australia. Visit their website:www.flatpackassemblyservices.com/au/. If you have any further questions or if you would like to proceed with the order, please feel free to contact us. We are here to assist you. Best regards, Cosy Deals Support Team

Dear Chhana, Thank you for bringing this to our attention, and we apologize for any inconvenience you may have experienced. We are aware of the issue you encountered with signing up, and we have since addressed it. We apologize for any inconvenience it may have caused you. We kindly ask you to try signing up again, and if you encounter any further difficulties, please let us know immediately. Best regards, Cosy Deals Support Team

Dear Kristian, Thank you for reaching out to us. We appreciate your interest in our products. Could you please specify which product you are referring to? This will help us provide you with accurate information regarding installation options. If your inquiry pertains to installing our pergolas on existing posts, it's possible if they are compatible in size. Our products can typically be adapted to fit various installation configurations, including utilizing existing posts. However, it's essential to ensure that the dimensions of the posts align with the requirements of the product you're interested in. Please provide us with more details regarding your specific situation, including the product you are interested in and the dimensions of the existing posts. This information will enable us to offer you precise guidance on whether our product can be installed on your existing posts. We look forward to hearing from you soon. Best regards, Cosy Deals Support Team

Dear Vicky Nathan, Thank you for your inquiry. Unfortunately, the product you are interested in, the Rectangle Free-Standing Conservatory 4mx6m#1, is no longer available. However, we have new deals and products available that you may be interested in. Please feel free to check our website or contact us for more information on our latest offerings. Our company will be happy to deliver the pergola to you, for Installation I recommend the Flatpack Assembly Services. They are friendly, professional guys and have branches all over Australia. Visit their website:www.flatpackassemblyservices.com/au/. Thank you for considering our products, and we apologize for any inconvenience caused by the unavailability of the specific item you mentioned. Please don't hesitate to reach out if you have any further questions or if there's anything else we can assist you with. Best regards, Cosy Deals Support Team

Dear Con Loizou, Thank you for reaching out. We understand your concern regarding the separate appearance of your order. Rest assured, both items are part of the same order, and they are separated for accurate delivery. We completely agree that the pergola is the primary item, and if for any reason it cannot be delivered, there would be no need for the side covers. However, we want to assure you that both items are included in your order and will be delivered together. This separation ensures that each item has its tracking number for easy tracking on the TNT website. If you have any further questions or concerns, please feel free to reach out. We are here to assist you throughout the process. Best regards,Cosy Deals Support team

Dear Steve, Thank you for reaching out to us. All the specifications for our louvre wall-mounted pergolas, including sizes and dimensions, can be found in the description section of each product on our website. However, we understand that sometimes additional clarification may be needed. We'd like to inform you that we have updated our deals, and we now offer pergolas with electric control. Additionally, shipping is now free for all our products. Here are some links to our updated deals: https://cosydeals.com.au/products/wall-mounted-pergola-gazebo-electric-3x3m-1 https://cosydeals.com.au/products/wall-mounted-pergola-gazebo-electric-3x4m-2 If you cannot find the information you need in the product descriptions, please feel free to reach out to us with any specific questions or requirements you may have. We're here to assist you and ensure you have all the information you need to make an informed decision. Best regards, Cosy Deals Support Team

Thanks for reaching out to us! The inside width between columns is 270 cm, height 230cm and length 551cm. It protects against sunlight and rain. What you put underneath is entirely up to you! Good luck and wishing you many, many great bargain purchases! Support team.

Yes, of course, we can! Each deal has a delivery postcode checker - put your postcode in and if it gives a price (which it will), then we can deliver!

Hi, Thanks for reaching out to us! What pergola are you interested in? You did not mention that. base 33m - 117 kg base 34m - 146 kg base 44m - 175 kg base 63m - 213 kg base 64m - 266 kg base 83m - 241 kg base 84m - 312 kg Best regards, Cosy Deals Support team.

Hi, Thanks for reaching out to us! Unfortunately, the maximum width of the pergola is 4m. Best regards, Cosy Deals Support team.

Thanks for getting in touch! Our company will be happy to deliver the pergola to you, for Installation I recommend the Flatpack Assembly Services. They are friendly, professional guys and have branches all over Australia. Visit their website:www.flatpackassemblyservices.com/au/ Please feel free to ask me any questions. Support team.

Hi. Thanks for getting in touch! Beams, columns and louvers are made from aluminium covered powder paint. All fasteners are made of stainless steel, so they have a practically unlimited service life. Wont rust or other natural damage. Please feel free to ask me any questions. Cosy Deals support team.

Thanks for getting in touch! Our company will be happy to deliver the pergola to you, for Installation I recommend Flatpack Assembly Services. They are friendly, professional guys and have branches all over Australia. Visit their website: www.flatpackassemblyservices.com/au This pergola is a non-permanent structure, with installation taking 3-4 hours. The pergola has a weight of approx 100 kg. Without the anchor bolts in place, four people can move the pergola easily. Please check local laws and council recommendations regarding approval for construction. Please feel free to ask me any questions. Cosy Deals support team.

Thanks for getting in touch!This pergola is a non-permanent structure, with installation taking 3-4 hours.The pergola has a weight of approx 100 kg.Without the anchor bolts in place, four people can move the pergola easily.Please check local laws and council recommendations regarding approval for construction.Best regards,Support team.