Good things come to those who wait

We understand how frustrating a shipment delay can be, especially when you’re so excited about transforming your yard into a cosy oasis. But delays are no cause for concern.  We’re proud of our 100% fulfillment rate. Customers always get their orders. In fact, even after delays, the Cosy Community usually gives us 5-star ratings and rave reviews.

“We are extremely impressed with our 4x4 mtr pergola… the finish and quality is second to none… the only issue we had was the time it took to arrive… but good things come to he who waits. Thank you Cosy Deals.”

- Tom Cranley

Why are our products worth the wait? Because the quality is so high. And at factory-direct prices, Australians can afford more, whether it’s an additional pergola, extra accessories or a little more cash in their pockets. 

“Pergola arrived today after some initial delays and quality looks as good as the videos on the website. Powder coating is perfect and everything packaged and labelled carefully. Cant wait to install it. Ordering another one today.”

- WP

When you buy from Cosy Deals, you’re not choosing a product from the shelf of a retailer. You’re placing an order directly with a manufacturer. That’s why you save up to 40%. Cosy Deals manages the manufacture, shipping and delivery of your order, including ongoing customer support.  

Three reasons why shipments can be delayed:  

• Ordering directly from manufacturers means we have to fit into a factory’s production cycle, so manufacturing may start later than anticipated

• Some shipping delays are unavoidable due to port congestion, changes in shipping routes or extreme weather 

• We cut delivery costs by placing products on existing transportation in Australia, so there are occasional delays as we find suitable transportation solutions

If there are delays, you can be sure you’ll get your Cosy Deals product and receive helpful customer support until it arrives. 

“Although container was delayed due to extreme weather… I was informed and dates updated in advance… 5 out of 5 for the product and the quick prompt service. Love my new pergola… something I could not have afforded for our new home if it was not for cosy deals.”

- Margaret

We’re all accustomed to retail shopping experiences: you see it, you want it, you buy it. But Margaret’s review is a great reminder of the advantages of group buying. Factory-direct prices mean Australians can afford higher-quality products that would otherwise be well beyond their budgets. And as our community keeps telling us, our high-quality products are well worth the wait.