Cosy Community FAQs

05 November 2024

Cosy Community FAQs

Over the past six months, our community has grown, and we’re thrilled to have you all with us!

At Cosy Deals, we function as a group buying service, delivering a range of high-quality products directly from the factory floor to homes across Australia.

And thanks to this system, we’re able to offer unbeatable deals — like up to 40% off chic pergolas that’ll make you never want to leave your backyard.

For all our newcomers, you’ve probably got a few questions on your mind.

So we put together answers for the top three questions from our community.

Let’s dive in:

1. Why Are Your Prices So Low?

Our prices are low because we’ve cut out the middleman.

By using a pre-order system, we collect orders until we reach the factory’s minimum quantity, which allows us to make bulk purchases at low prices.

Thanks to this, we skip warehousing and extra overheads like showrooms and more, letting us pass those savings directly to you.

Our cost-effective shipping methods are also a key factor in keeping our prices low. While they sometimes result in short delays, these methods are responsible for up to 30% of your savings — good things come to those who wait, don’t you think?

You can learn more about our methods here.

2. Do You Offer Custom Pergola Sizes?

Custom sizing would increase manufacturing costs and, ultimately, the final price, so we keep costs low by offering standard factory sizes only.

However, we’ve chosen a range of versatile sizes and shapes that work in most situations.

So, if you’re looking for a particular size, let us know, and we’ll recommend the closest fit from our selection.

3. Where Are You Located? Do You Have a Showroom?

We’re based in Sydney, but we don’t have a showroom.

Why? We operate exclusively online to keep our overheads low and maintain our competitive pricing — that means cheaper products for you!

While we provide detailed product descriptions on our website, we know it’s always nice to see our products in real-life settings.

So, if you’d like a closer look at our products, you can find recent photo reviews on our website or Facebook profile. But if you’d like to read about experiences from our happy customers, you can find them on Trustpilot.

Any other questions? Contact our support team — we’re always here to help!