Customer Enquiries

Hello Mike, Thank you for reaching out to us. Unfortunately, we don't have a pergola with the exact size of 2.8 x 4 meters. However, we do offer a 3x4 pergola with a frame size of 2,9043.944 meters, which might suit your needs. You can find more details about this pergola on our website. Here is the link: https://cosydeals.com.au/products/aluminium-pergola-gazebo-3x4m-4. If you have any further questions or need assistance, please feel free to ask. Best regards, Cosy Deals Support Team

Hello Jason, Thank you for reaching out to us. We apologize for any confusion regarding the colour options available. While our advertising showcases three colour options (black, white, and grey), some deals with the closest delivery date of May 11th may no longer offer the grey colour option as those specific models have been sold out from that shipment. However, we do have duplicate deals for the same products with delivery on June 17th, where all colour options are available. To find deals with the grey colour option or any other specific size, we recommend using the search bar and entering the desired size of the pergola, such as 3x3. This will display all available deals for that particular size, including those with the grey colour option. If you have any further questions or need assistance, please feel free to contact us. Best regards, Cosy Deals Support Team

Hello Katrina, Thank you for your interest in our products. The pricing listed on our website does not include installation. However, you can find an installation guide on the deals page and install it yourself. Alternatively, we recommend Kitset Assembly Services for professional assistance with installation. They are friendly, professional guys and have branches all over Australia. Visit their website: https://www.kitsetassemblyservices.com/australia/ If you have any further questions or if there's anything else we can assist you with, please feel free to let us know. Best regards, Cosy Deals Support Team

Hello Leanne, Thank you for reaching out. Unfortunately, we do not accept PayPal as a payment method at the moment. During the checkout process, we only authorise the payment to ensure the card is active. The actual payment is processed later when the deal closes. In special cases, we also accept bank transfers as an alternative payment method. If you do not have a card, we can issue an invoice for payment. Please let us know which method suits you best. As for the delivery cost to Toowoomba 4350, we offer free delivery to any location in continental Australia. Please let us know if you have any further questions or if there's anything else we can assist you with. Best regards, Cosy Deals Support Team

Hello Braid, Thank you for reaching out and expressing your interest in understanding the deal numbers. The numbers you mentioned, such as #5 or #12, represent the specific identification numbers assigned to each deal. These numbers help us internally to track and manage our deals effectively. While they may not hold much significance for customers, they are essential for our internal processes. For example, we may have multiple deals for the same product but with different delivery dates or other variations. The deal numbers allow us to distinguish between these different offers and ensure that each customer receives the correct product according to their preferences and requirements. If you have any further questions or need assistance with a specific deal, please feel free to let us know, and we'll be happy to help. Best regards, Cosy Deals Support Team

Hello Anthony, Thank you for your interest in our products. You can purchase the 4x3 free-standing electric louvre pergola in black by following this link: https://cosydeals.com.au/products/aluminium-pergola-gazebo-electric-3x4m-5. Regarding warranty, we offer a 1-year warranty on our pergolas. In case of any breakdowns or issues, please reach out to our customer service team, and we will assist you with replacement parts. The delivery date for this pergola is scheduled for the 11th of May. Should you have any further questions or require assistance, feel free to contact us. Best regards, Cosy Deals Support Team

Hi Rebecca, Our pergolas come with clear installation guides for easy setup. You can find these in each deal description. With 2-3 people, installation is straightforward. We also recommend Flatpack Assembly Services if you prefer professional assistance. They are friendly, professional guys and have branches all over Australia. Visit their website:www.flatpackassemblyservices.com/au/ Let us know if you have any more questions. Best regards, Cosy Deals Support Team

Hello Jackie, Thank you for reaching out to us. Unfortunately, the largest wall-mounted pergola we currently offer is 3x5m in size. We understand that you were hoping for a 4x6m option, but regrettably, we don't have that size available in our catalogue at the moment. If you have any further questions or if there's anything else we can assist you with, please feel free to let us know. Best regards, Cosy Deals Support Team

Hello John, Thank you for your inquiry regarding our pergolas. Unfortunately, the minimum width for pergolas is around 3 meters. We offer only factory-made pergolas in standard sizes, and we don't have options for custom sizes. If you have any further questions or need assistance, please feel free to ask. Best regards, Cosy Deals Support Team

Hello Victor, Thank you for your inquiry regarding our pergolas. Unfortunately, we offer only factory-made pergolas in standard sizes, and we don't have options for custom sizes. If you have any further questions or need assistance, please feel free to ask. Best regards, Cosy Deals Support Team

Hello Virgie, Thank you for your inquiry. The product requires installation, and you can do it yourself using the installation guide available on the deal page. We also recommend Flatpack Assembly Services if you prefer professional assistance. They are friendly, professional guys and have branches all over Australia. Visit their website:www.flatpackassemblyservices.com/au/ Regarding council approval, our structures are not permanent and have a height of 2.30m, in most areas, no special council approval is required for their installation. However, it's recommended to check with your local council as requirements may vary depending on your location. If you have any further questions or need assistance, please feel free to ask. Best Regards, Cosy Deals Support Team

Hello Jay, Thank you for your inquiry regarding our electric 8 x 3 pergola. Unfortunately, we offer only factory-made pergolas in standard sizes, and we don't have options for custom sizes. Please note that we also don't recommend making any changes to the design. Any construction changes you make are done at your own risk and may lead to warranty rejection. It is important to adhere to the recommended installation guidelines to ensure the structural integrity and warranty coverage of the pergola. If you have any further questions or need assistance, please feel free to ask. Best regards, Cosy Deals Support Team

Hello Nicholas, Thank you for your inquiry regarding the Queen Electric 4 x 3m pergola in white. I'm pleased to provide you with the pricing options: A. Two 3m side shades non-electric: $4280 B. Two 3m side shades electric: $4644 To expedite the process and obtain the overall price more quickly, you can add the products you're interested in to your cart. If you have any further questions or need assistance, please feel free to reach out. We're here to help. Best regards, Cosy Deals Support Team

Hi Dien, Thank you for reaching out. Yes, we do have a 3x8m pergola available. You can find it by following this link: https://cosydeals.com.au/products/king-pergola-gazebo-3x8m-2. If you have any further questions or need assistance, please feel free to ask. Cheers, Cosy Deals Support Team

Hi Dien, Thank you for your inquiry. The RAL code for the white colour is Pure White 9010, and for the grey colour, it is White Aluminium 9006. Regarding your question, our product does not come in a cream colour. However, if you're interested in the grey colour advertised, it is White Aluminium 9006. If you have any further questions or need assistance, please feel free to ask. Best Regards, Cosy Deals Support Team

Dear Daniel, Thank you for your message. The approximate delivery date for the Queens Freestanding Pergola 4x4 can be found on the deals page. As of now, the estimated delivery date is May 11th. If you have any further questions or need assistance, please feel free to let me know. Best regards, Cosy Deals Support Team

Hello Daniel, Thank you for your inquiry regarding the delivery cost of the Queen Free Standing Pergola 4x4m to Leneva, Victoria. We are pleased to inform you that delivery is free for all our products within the continent of Australia, including the Queen Free Standing Pergola. You will not incur any additional delivery charges for your order. If you have any further questions or require assistance, please feel free to reach out. We are here to help. Best regards, Cosy Deals Support Team

Hello Sheng, Unfortunately, we offer only factory-made pergolas in standard sizes, and we don't have options for custom sizes such as 6m x 3.6m. However, we can recommend some standard-size pergolas that may suit your needs. Here are some links to our available options: https://cosydeals.com.au/products/queen-free-standing-pergola-4x6m-2 https://cosydeals.com.au/products/king-pergola-gazebo-3x6m-1 Please feel free to explore these options, and if you have any further questions or need assistance, don't hesitate to let us know. We're here to help. Best regards, Cosy Deals Support Team

Hello Arvin, Unfortunately, we offer only factory-made pergolas in standard sizes, and we don't have options for custom sizes. If you have any further questions or need assistance, don't hesitate to let us know. We're here to help. Best regards, Cosy Deals Support Team

Hello Russel, Thank you for reaching out to us. We apologise for any inconvenience you may have experienced. The protection mechanism you encountered is in place to prevent bots from scanning our email addresses and sending spam to our inbox. Due to the high volume of spam, we sometimes miss emails from our customers. To ensure that your message reaches us promptly, we recommend using the "contact us" form on our website. This will allow us to respond to your inquiry more quickly and effectively. If you have any further questions or need assistance, please don't hesitate to reach out. Best regards, Cosy Deals Support Team

Hello Daniel, Thank you for your inquiry. Unfortunately, we do not offer louvred pergolas in sizes smaller than 3 meters in width. Our pergolas are factory-made and available in standard sizes only. However, we encourage you to explore the available deals on our website for more options. You can find them here: https://cosydeals.com.au/products. If you have any further questions or need assistance, please feel free to ask. Best regards, Cosy Deals Support Team

Hello Leticia, Thank you for your inquiry regarding our wall-mounted pergola. Our pergolas are fabricated in China. The height of the pergola can be adjusted, typically by a maximum of 10 cm. As for cutting the aluminium, our pergolas are designed to be installed without the need for cutting the metal. So please note that any construction changes you make, including cutting posts or beams, are done at your own risk and may lead to warranty rejection. It is important to adhere to the recommended installation guidelines to ensure the structural integrity and warranty coverage of the pergola. If you have any further questions or need assistance, please feel free to ask. Best regards, Cosy Deals Support Team

Hello Peter, Thank you for your interest in our pergolas. Yes, we have a 4x6m louvred pergola available with manual control. The price for this model is $4749. You can find more details and make your purchase through the following link: https://cosydeals.com.au/products/queen-free-standing-pergola-4x6m-2. If you have any further questions or need assistance, feel free to ask. Best regards, Cosy Deals Support Team

Hello Stanley, Thank you for your inquiry. Yes, pergolas can indeed be used as a carport. The 3x6 meters pergola can be a good fit for most cars, including sedans and pick-up trucks. Here is the link to the deal for this pergola on our website: https://cosydeals.com.au/products/king-pergola-gazebo-3x6m-1 If you have any further questions or need assistance, feel free to ask. Best regards, Cosy Deals Support Team

Hello Jg, Thank you for your inquiry. As our structures are not permanent and have a height of 2.30m, in most areas, no special council approval is required for their installation. However, we strongly recommend that you verify this with your local council, as there may be local variations and deviations. If you have any further questions or need additional information, please feel free to ask. Best regards, Cosy Deals Support Team

Hello Myrna! Thanks for getting in touch! Our company will be happy to deliver the pergola to you, for installation we recommend the Flatpack Assembly Services. They are friendly, professional guys and have branches all over Australia. Visit their website:www.flatpackassemblyservices.com/au/ If you have any further questions or need assistance, please feel free to ask. Best regards, Cosy Deals Support Team

Hello Max, Thank you for your inquiry. All the information regarding delivery, including estimated delivery times, can be found on the product deal page. Please refer to the deal page for specific details about the estimated delivery date. Could you kindly specify which product you are interested in? This will allow us to provide you with more accurate information. If you have any further questions or need assistance, please don't hesitate to ask. Best regards, Cosy Deals Support Team

Hello Ambrose, Thank you for your inquiry regarding our 6m x 3m louvred roof gazebos. For detailed information and drawings, including measurements, I recommend referring to our installation guide. You can access the installation guide through the following link: https://cosydeals.com.au/manual_3x6.pdf If you have any specific questions or need further assistance, please feel free to let me know. I'm here to help! Best regards, Cosy Deals Support Team