Customer Enquiries

Hi Dean, Thank you for reaching out to us. You can certainly choose the size you need from our range of louvred pergolas available on our website. However, please note that all our louvred pergolas are 2.3 meters in height, and we don't make custom sizes. If you have any further questions or need assistance, please feel free to contact us. Best regards, Cosy Deals Support Team

Hi Maher, Thank you for reaching out to us. Our posts are specifically designed for beams and roof installation. We recommend checking our installation guide on the pergola deal page to see if your existing post is suitable for installation. If you have any further questions or need assistance, please feel free to ask. Best regards, Cosy Deals Support Team

Hi David, Thank you for your inquiry. Unfortunately, we do not have stock as we operate on a made-to-order basis only. We do not have a wall-mounted pergola in the size of 6m x 4m, but we can offer a 4x6 freestanding option. You can find our deal at the following link: https://cosydeals.com.au/products/queen-free-standing-pergola-4x6m-10 Please let us know if you need any further assistance. Best regards, Cosy Deals Support Team

Hi Glenn, Thank you for your inquiry. Yes, we do have a 3x6m pergola available in white. You can find the deal here: https://cosydeals.com.au/products/king-pergola-gazebo-3x6m-3 Let me know if you need any further assistance! Best regards, Cosy Deals Support Team

Hi Regi, Thank you for your inquiry. Unfortunately, we only offer pergolas in standard sizes. Custom sizes are not available at the moment. However, you can explore our available options on our website. Please let us know if you have any further questions or if there's anything else we can assist you with. Best regards, Cosy Deals Support Team

Hi Kirsty, Thank you for your inquiry. Yes, we can deliver the 3x6m polycarbonate freestanding pergola to Rockingham, WA, 6168. The delivery cost to your area would be an additional $250. To fix the pergola, we recommend using the bolts included in the pergola kit. These bolts are suitable for installing the pergola on any hard floor, such as concrete, brick, or wood. Unfortunately, at the moment, we only accept credit card payments. We do not offer interest-free credit or accept payment via PayPal. If you have any further questions or need assistance, please feel free to ask. Best regards, Cosy Deals Support Team

Hi Ian, Sure, you can purchase the 4x6m pergola online. Here is the link to the deal: https://cosydeals.com.au/products/queen-free-standing-pergola-4x6m-10 If you have any other questions or need further assistance, feel free to ask. Best regards, Cosy Deals Support Team

Hi Kovi, Thank you for your inquiry. Unfortunately, the smallest size of our fence panels is 1.2m. If you have any other questions or if there's anything else I can assist you with, please let me know. Best regards, Cosy Deals Support Team

Hi Peter, Thank you for your inquiry.Yes, with proper installation, the water runoff from the pergola should be away from the wall. The louvres are approximately 2.8m in length, and you can find more details in the installation guide. Here's the link to the guide: https://cosydeals.com.au/manual_wall_mounted_3X3-3X4-3X5.pdf If you have any more questions or need further assistance, please don't hesitate to ask. Best regards, Cosy Deals Support Team

Hi Wayne, Thank you for your inquiry. Yes, our pergolas are available in three colours: white, black, and grey. While some deals with a delivery date in May may not have all colours available, you can find other deals for the same size pergola with a delivery date in June, available in all three colours. Best regards, Cosy Deals Support Team

Hello Lesley, Thank you for reaching out! Yes, indeed, when the roof of our pergola is closed, it is completely waterproof. Additionally, our pergolas are equipped with a drainage system to ensure efficient water runoff. If you have any further questions or need assistance, feel free to ask! Best regards, Cosy Deals Support Team

Hello Sharee, Thank you for your inquiry. We do have grey pergolas available, however, due to current manufacturing schedules, some colours may not be immediately available for delivery in May. Nevertheless, we offer the same deals with all available colours for delivery in June. To explore our available options, please enter the desired size in the search bar on our website, and you'll find all the possible choices. If you have any further questions or need assistance, feel free to reach out. Best regards, Cosy Deals Support Team

Hi Daniel, Thank you for your inquiry. Our prices include delivery, and the total cost for a 3x4 louvre pergola is $2960. Delivery is scheduled for May. For more details and to proceed with your order, you can view the product and make the purchase through the following link: https://cosydeals.com.au/products/aluminium-pergola-gazebo-3x4m-4 If you have any further questions or need assistance, please feel free to let us know. We're here to help. Best regards, Cosy Deals Support Team

Hello Hayley, Thank you for reaching out to us regarding our pergolas. We appreciate your interest in our products. Unfortunately, we do not have pergolas available in the size of 6m x 10m. Additionally, we do not offer custom pergola manufacturing at this time. However, our largest pergola size is 4m x 8m, which may still suit your needs. This size provides ample space and functionality for various outdoor settings. If you have any further questions or if there's anything else we can assist you with, please feel free to let us know. We're here to help. Best regards, Cosy Deals Support Team

Hello Doug, Thank you for your inquiry. Unfortunately, we don't currently offer an 8x6 pergola size. However, we do have a range of other sizes available on our website, including a 4x6 option. While it's not exactly the size you're looking for, you may consider placing two 4x6 pergolas close to each other to achieve a similar area coverage. Here is the link: https://cosydeals.com.au/products/queen-free-standing-pergola-4x6m-10 If you have any further questions or need assistance exploring alternative options, please don't hesitate to reach out. We're here to help! Best regards, Cosy Deals Support Team

Hello Stephen, Thank you for reaching out to us. Unfortunately, we do not offer custom sizes for our pergolas. Our products are available in standard sizes only. However, I can suggest considering our available sizes and designs to see if any suit your requirements. If you have any further questions or need assistance, please feel free to ask. Best regards, Cosy Deals Support Team

Hello Dennis, Thank you for reaching out to us. While we appreciate your interest in our pergolas, I'm afraid that we do not recommend altering the standard construction or height of our pergolas. Our pergolas are designed and manufactured with a standard height of 2.3 meters, and we do not offer customisation options for height adjustments. However, if you wish to achieve a greater height to accommodate your existing high doors, we would suggest considering building a higher floor or platform to elevate the pergola to your desired level. We apologise for any inconvenience this may cause, but please let us know if there are any other questions or concerns we can assist you with. Best regards, Cosy Deals Support Team

Hello Claire, Thank you for your inquiry. Could you please specify which pergola you are referring to? Generally, our smaller pergolas, such as the 3x3, 3x4, and 4x4 meters, typically have four posts, while larger pergolas, like 3x6, 4x6 or 4x8 meters, may have six or eight posts for added stability and support. If you have a specific pergola model in mind, please let us know, and we'll be happy to provide more detailed information. Best regards, Cosy Deals Support Team

Hello Gavin, Thank you for reaching out to us. Unfortunately, we do not offer custom sizes for our pergolas, including height variations. Our products are available in standard sizes only. However, I can suggest considering our available sizes and designs to see if any suit your requirements. If you have any further questions or need assistance, please feel free to ask. Best regards, Cosy Deals Support Team

Hello Premila, Thank you for reaching out. Yes, we deliver to Perth, Western Australia. In fact, we provide delivery services to all locations within continental Australia. If you have any other questions or need further assistance, please feel free to ask. We're here to help! Best regards, Cosy Deals Support Team

Hello Sandi, Thank you for reaching out to us. Unfortunately, we do not offer custom sizes for our pergolas. Our products are available in standard sizes only. However, I can suggest considering our available sizes and designs to see if any suit your requirements. If you have any further questions or need assistance, please feel free to ask. Best regards, Cosy Deals Support Team

Hello John, Thank you for your inquiry. Unfortunately, we currently do not have a 4x5m pergola available in our inventory. However, we do offer 4x4 and 4x6 pergolas which may be suitable for your needs. You can find more information about these sizes and explore our available options through the following links: https://cosydeals.com.au/products/queen-free-standing-pergola-4x4m-9 https://cosydeals.com.au/products/queen-free-standing-pergola-4x6m-10 If you have any further questions or need assistance with selecting a pergola, please feel free to reach out. We're here to help! Best regards, Cosy Deals Support team

Hello Adrian, Thank you for reaching out to us. We appreciate your interest in our Electric Pergola 3mx4m. The light strip shown in the videos was installed specifically for better illumination at the exhibition. It is not included as a part of the pergola package, nor is it offered as an optional extra. However, you can certainly purchase an LED strip light separately and install it on your pergola according to your preferences. If you have any further questions or if there's anything else we can assist you with, please feel free to let us know. We're here to help! Best regards, Cosy Deals Support Team

Hello Terresa, Thank you for your inquiry about our pergolas. Our pergolas are designed to withstand forces equivalent to Beaufort Wind Force 9, which is approximately 88 kph in an open field. If the pergola is located near a house or in a closed yard, it can withstand winds of up to 100kph. Additionally, our pergolas are waterproof and feature a water drainage system to ensure durability during rainy conditions. Regarding council approval, our pergolas are considered non-permanent structures with a height of 2.3 meters. In most areas, no council approval is needed for installation. However, we always recommend checking with your local council regulations to ensure compliance with any requirements in your area. If you have any further questions or need additional information, please feel free to reach out. We're here to help. Best regards, Cosy Deals Support Team

Hello Scott, Thank you for reaching out to us regarding the installation of our products. While we don't provide installation and quoting services directly, we recommend KITSET Assembly Services for professional assistance in this matter. They offer friendly and professional service and have branches across Australia. Visit their website: https://www.kitsetassemblyservices.com/australia/ You can reach out to KITSET Assembly Services directly to discuss your requirements and schedule installation. If you have any other questions or concerns, please feel free to let us know. We're here to help. Best regards, Cosy Deals Support Team

Hello Mike, Thank you for reaching out to us. Unfortunately, we don't have a pergola with the exact size of 2.8 x 4 meters. However, we do offer a 3x4 pergola with a frame size of 2,9043.944 meters, which might suit your needs. You can find more details about this pergola on our website. Here is the link: https://cosydeals.com.au/products/aluminium-pergola-gazebo-3x4m-4. If you have any further questions or need assistance, please feel free to ask. Best regards, Cosy Deals Support Team

Hello Jason, Thank you for reaching out to us. We apologize for any confusion regarding the colour options available. While our advertising showcases three colour options (black, white, and grey), some deals with the closest delivery date of May 11th may no longer offer the grey colour option as those specific models have been sold out from that shipment. However, we do have duplicate deals for the same products with delivery on June 17th, where all colour options are available. To find deals with the grey colour option or any other specific size, we recommend using the search bar and entering the desired size of the pergola, such as 3x3. This will display all available deals for that particular size, including those with the grey colour option. If you have any further questions or need assistance, please feel free to contact us. Best regards, Cosy Deals Support Team

Hello Katrina, Thank you for your interest in our products. The pricing listed on our website does not include installation. However, you can find an installation guide on the deals page and install it yourself. Alternatively, we recommend Kitset Assembly Services for professional assistance with installation. They are friendly, professional guys and have branches all over Australia. Visit their website: https://www.kitsetassemblyservices.com/australia/ If you have any further questions or if there's anything else we can assist you with, please feel free to let us know. Best regards, Cosy Deals Support Team